Desktop Support Technician

hace 1 semana

Guadalajara, Jalisco, México TTEC A tiempo completo
Desktop Support Technician - Bilingual

This is an entry-level position into the information technology field.

This position provides technical end-user support to desktop systems, workstation setup and configuration, and routine tasks such as software/hardware upgrades.

Resolves reported desktop problems related to hardware, operating systems and configuration issues through troubleshooting and research. This position requires excellent customer interaction skills both verbally and orally.

Act as an escalation point for complex technical and configuration issues.

  • Softphone and Hard Phone Configuration and Administration.
  • Monitor and Maintain Desktop Compliance such as SCCM Client Health, SEP Anti-Virus and MS Patch updates.
  • Monitor and Maintain Site's DHCP IPs ensuring each client/department has enough IP Pool, VLAN Configuration and Administration.
  • Assist with implementing discovery, planning and managing projects. Act as a liaison between other departments and the Site IT group.
Work with other IT teams during the development and deployment phase of new desktop images or software projects.

  • Relevant twoyear associate or bachelor's degree in Computer Science, Information Technology or Engineering or an equivalent combination of education and experience.
  • Superior IT support knowledge is required. Must be able to install, configure and troubleshoot current desktop operating systems.
  • Working knowledge of SCCM, Antivirus, TACACS, VLAN, DHCP, Active Directory, Group Policies, MS Exchange, network and remote administration, software deployment as well as imaging software and processes.
  • High attention to detail in planning, reporting and execution of assigned work and must be proactive in resolving issues or developing better work practices.
  • Must be able to work in a fast paced environment and have good time management skills for daily tasks and projects.
  • Must be able to work flexible hours, rotating schedules and additional hours as required.
  • Working knowledge is desired in scripting using PowerShell, DOS base and other command language
  • Working knowledge in creating/updating documentation (i.e. SOP's, Job Aids, FAQ's, etc.)
  • English Skills
  • English Skills

Primary Location:
: MX-JAL-Guadalajara

Job:
: Information Technology

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