IT Quality Group Manager

hace 1 semana

Ciudad de México, Ciudad de México Citi A tiempo completo
The IT Quality Group Manager is accountable for management of complex/critical/large professional disciplinary areas. Leads and directs a team of professionals.

Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

Applies in-depth understanding of the business impact of technical contributions. Strong commercial awareness is a necessity. Generally accountable for delivery of a full range of services to one or more businesses/ geographic regions. Excellent communication skills required in order to negotiate internally, often at a senior level. Some external communication may be necessary. Accountable for the end results of an area. Exercises control over resources, policy formulation and planning. Primarily affects a sub-function. Involved in short
- to medium-term planning of actions and resources for own area. Full management responsibility of a team or multiple teams, including management of people, budget and planning, to include performance evaluation, compensation, hiring, disciplinary actions and terminations and budget approval.

Responsibilities:

  • Software quality assurance testing.
  • Leads and directs a team of professionals.

  • Requires a comprehensive understanding of multiple areas within a function and how they interact in order to achieve the objectives of the function.

  • Applies indepth understanding of the business impact of technical contributions.
  • Accounts for delivery of a full range of services to one or more businesses/ geographic regions.
  • Deals with complex and variable issues with substantial potential impact.
  • Ensures the IT organization is defining and implementing its IT Quality control plans to meet business strategy and goals.
  • Drives innovative quality strategies that support technological change.
  • Analyzes trends at an organizational level to improve processes; follows and analyzes industry trends.
  • Develops and implements methods for cost, effort and milestones of IT Quality activities.
  • Exhibits indepth understanding of concepts and procedures within own area and basic knowledge of these elements in other areas.
  • Requires indepth understanding of how IT Quality integrates within overall technology and has commercial awareness.
  • Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.
  • Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
  • Impacts IT Quality through planning, finances/budget, end results and setting policies.
  • Requires excellent communication skills to negotiate with others at a senior level; may communicate with external parties.
  • Manages a team that will handle Defect Management, conduct sanity checks post deployment, defect QC and documentation.
  • Performs other duties and functions as assigned.

Qualifications:

  • 10+ years experience in an IT Quality role with commensurate experience in people management.
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Proficient in Microsoft Office with an emphasis on MS Excel
  • Selfmotivated and detail oriented
  • Proven influencing and relationship management skills
  • Proactive leadership and motivational skills

Education:

  • Bachelor's/University degree, Master's degree preferred


We seek for an executive and hands-on professional with experience in software development/testing life cycle, Citi products/procedures end-to-end knowledge, influencing skill for effective leadership, promoting team's collaboration across functions and line of businesses.


Key responsibilities

  • Manage the Performance testing across the program LOBs and Functions and acts as a single point of contact for Performance/Non-Functional Test (NFT)
  • Identify functional defects arising during performance testing by working hand in hand with the functional testing teams, ensuring KPIs and action plans are defined
  • Work with performance engineering teams on testing the fixes
  • Identify production SLA variance across the eco systems per business flow and point out the bottlenecks
  • Manage the constraints by using SIT environment, Stubs, Virtualization
  • Partners with outside vendors, clients, and partners in the coordination of testing efforts and process initiatives
  • Performs other duties and functions as assigned

Qualifications

  • Bachelor's degree required in Management, computer system engineering or related.
  • 10+ years of professional experience in Operations and/or Technology areas
  • Fluent in Spanish and English is required
  • More than 7 years of experience in Testing Program Management, managing complex implementation projects
  • Thorough understanding of endtoend testing processes, Quality Center and other testing related tools as Jira/Zephyr

Knowledge/Experience & Competencies required for the position:

  • Proven team player skills with a track record of a lea

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