IT Quality Senior Manager

hace 7 días

Ciudad de México, Ciudad de México Citi A tiempo completo
The

matter and industry expertise within a defined area. Contributes to standards around which others will operate. Requires in-depth

understanding of how areas collectively integrate within the sub-function as well as coordinate and contribute to the objectives of the entire

function. Requires basic commercial awareness. Developed communication and diplomacy skills are required in order to guide, influence

and convince others, in particular colleagues in other areas and occasional external customers. Has responsibility for volume, quality,

timeliness and delivery of end results of an area. May have responsibility for planning, budgeting and policy formulation within area of

expertise. Involved in short-term planning resource planning. Full management responsibility of a team, which may include management of

people, budget and planning, to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations and may

include budget approval.

Responsibilities:

  • Performs initiatives related to User Acceptance Testing (UAT) process and product rollout into production. Testing specialists
who work with technology project managers, UAT professionals and users to design and implement appropriate scripts/plans

  • Manages multiple IT Quality teams or an IT Quality functional area (depending on size of business).
  • Resolves complex and highly variable issues.
  • Analyzes trends at an organizational level to improve processes; follows and analyzes industry trends.
Develops and designs standards and procedures; ensures that they are adhered to throughout the software development life

cycle.

  • Manages organizational process change.
Develops and implements methods for cost, effort and milestones of IT Quality activities. Strives for continuous improvements

and streamlining of processes.

  • Ensures consistency and quality of processes across the organization. Exhibits indepth understanding of concepts and
procedures within own area and basic knowledge of these elements in other areas.

  • Requires indepth understanding of how own area integrates within IT Quality and has basic commercial awareness
Evaluates subordinates' performance and makes decisions on pay increases, promotions, terminations, etc.

  • Uses evaluative judgment in complicated or novel situations; uses multiple sources of information.
  • Impacts IT Quality through delivery of end results and contribution to planning, finances/budget and formulation of policies.
  • Responsible for budgeting, project estimates, task management & balancing prioritization across multiple streams of
development

  • Responsible for people management, mentoring and career development process for Shanghai team including delivering
performance review, training, recruiting.

  • Collaborates with local and global stakeholders like QA team, production support team, environment management team, DBA
team, etc. to ensure project stability and productivity.

  • Responsible for handling daytoday staff management issues, including resource management and allocation of work within
the team/project.

  • Performs other duties and functions as assigned.
  • Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation
and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering

managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create

accountability with those who fail to maintain these standards.

Qualifications:

  • 610 years IT Testing experience required
  • Excellent knowledge of software testing techniques and testing tools
  • Knowledge of any wellknown software development and testing lifecycle methodology
  • Requires communication and diplomacy skills and an ability to persuade and influence

Education:

  • Bachelor's/University degree, Master's degree preferred


We seek for an executive and hands-on professional with experience in software development/testing life cycle, Citi products/procedures end-to-end knowledge, influencing skill for effective leadership, promoting team's collaboration across functions and line of businesses.


Key responsibilities

  • Manage Defects across the End to end program working with divisional defect managers
  • Coordinate triage meetings for cross division defects, facilitating the understanding and root cause analysis, action items and resolution.
  • Communicate and report defect metrics and daily KPIs for Testing managers and for executive forums.
  • Support retrospective sessions on Quality working with E2E program test manager by providing defect patterns/trends.
  • Resolves day to day defects/testing conflict and manages the various testing groups across the Mexico within all phases of testing

Qualifications

  • Bachelor's degree required in Management, computer system engineering or related.
  • 8+ ye

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