Customer Strategy

hace 2 semanas


Ciudad de México, Ciudad de México Zendesk A tiempo completo

Who we're looking for:


Zendesk is looking for an Analyst, Global Customer Strategy & Analytics with strong analytical skills to partner with our Advocacy leadership team and scale our growing global business.

What you'll be doing


In this role, you will develop an understanding of Advocacy's internal data, tools, and processes and build analyses, visualizations, and reporting tools to improve the way we review and action on metrics.

You will serve as a key contributor to the business leadership team focusing on Advocacy operations.

This is a cross-functional role working across multiple organizations within Zendesk; you will need to develop strong relationships with these teams to help shape, build, and scale up our forecasting, planning, and data & reporting foundation for our Advocacy business.


What you bring to the role:

  • Leverage multiple data sources to deliver insights on various analytical projects and assignments
  • Sift through large data sets via query languages and BI tools for dashboards and reporting
  • Lead and participate in the ongoing development and support of enterpriselevel reporting, dashboards, and scorecards
  • Gather business requirements to scope and deliver analytical dashboarding for teams to stay on top of their KPIs and initiatives
  • Provide operational improvements and recommendations based on data insights and use cases to customerfacing leadership
  • Offer enablement to heavy users of our dashboards and tools
  • Work closely with Product to provide feedback on helping us build the Explore blueprint for our customers
  • Meet with crossfunctional leaders regularly to identify gaps and opportunities to evolve processes and programs
  • Be rigorous about monitoring metric performance and conducting deep dives to investigate success drivers of core metrics

Basic Qualifications:

  • BA/BS degree required, MBA a plus, but not required
  • 3+ years of relevant experience analyzing large datasets for insights using Excel or Google Sheets and summarizing findings (slides, pivot tables, charts)
  • Basic to intermediate knowledge of SQL; experience with reporting/visualization tools (Tableau, Looker) a plus
  • Effective, clear, and concise presentation and communication skills
  • Previous work experience using quantitative skills to drive meaningful insights and actionable business results from large volumes of data
  • Excellent problem solving skills and demonstrated ability to structure complex questions and propose innovative solution

Where We Work:

In this role, you'll work primarily remotely with the support of a dynamic and caring team. We'll provide you with the digital tools and experiences to be together-even when we're apart. Being digital first doesn't mean we're digital only.

You'll also have the flexibility to join us at a Zendesk workspace, in one of our Zendesk offices or our flex office spaces.

We will bring our people together on occasion to connect, collaborate, learn, or celebrate in person.

LI-Remote

LI-JM7

About Zendesk - Champions of Customer Service
Zendesk software was built to bring a sense of calm to the chaotic world of customer service. Today we power billions of conversations with brands you know and love. We advocate for digital first customer experiences—and we stick with it in our workplace. Over 5,000 employees worldwide have the flexibility to choose where they work. The fact is, we know great work happens anywhere.

Whether you're collaborating from your home office, a Zendesk workspace, or the kitchen table, you're part of one team at Zendesk.


Zendesk is an equal opportunity employer, and we're proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace.

Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law.

We are an AA/EEO/Veterans/Disabled employer.

If you are based in the United States and would like more information about your EEO rights under the law, please click here.



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