Technical Account Consultant

hace 2 semanas

Tláhuac, Ciudad de México Hootsuite A tiempo completo

We're looking for a Technical Account Consultant to deliver ongoing technical consultation, guidance and optimization to our customers in every region.

You will act as a technical consultant for customers who purchase TAM hours with a focus on driving product adoption, value, and renewal.

As a member of our Professional Services team you will understand our managed services offerings and provide presales support in your region.

You understand customer needs and are technically-oriented with a desire to continuously uplevel your skills, creatively solve problems, and liaise with stakeholders across the business to develop solutions and services to solve customer pain points.


WHAT YOU'LL DO:

  • Deliver technical consultancy hours to customers by providing ongoing expertise, guidance, and product value; meet delivery timelines, milestones, technical optimization goals.
  • As a key member of the customer account team, provide pre sales support in your region and champion the customer's technical needs; advocate internally to resolve or enhance the customer's product experience; and develop strong and trusted relationships with clients
  • Identify opportunities for account growth where applicable, and escalate to the account management team
  • Build monthly, quarterly or annual project plans for customers to ensure consumption of purchased TAM hours; produce monthly consumption reports, as required;
  • Responsible for integrations and relevant APIs and continuously upskill on our product tech stack.
  • Actively contribute in refining and implementing scalable processes, reporting and services to drive efficiency and customer value; contribute to improvements to evolve professional services offerings over time
  • Support and influence the sale of TAM services in your region based on quarterly revenue targets.
  • In partnership with Professional Services leadership provide input on new multiresource services offerings to drive incremental revenue for Hootsuite and additional value to customers
  • Perform other related duties as assigned

WHAT YOU'LL NEED:

  • Significant relevant experience in Enterprise project implementation, direct customer advocacy and engagement experience in postsales or professional services functions within SaaS or equivalent combination of education and experience
  • Demonstrated ability to comprehend and translate complex business requirements into solutions that meet a customer's goals and objectives; ability to explain complex technical issues to nontechnical counterparts when necessary
  • You must be customerobsessed with strong communication and analytical skills. Experience with enterprisegrade software integrations is a must.
  • Growth mindset: A curiosity to experiment, find new solutions, and embrace continuous learning
  • Process/

Project Management:
Skilled at figuring out and managing the processes and timelines necessary to get work accomplished.

  • Problem Solving: Uses an organized and logical approach to find solutions to complex problems. Looks beyond the obvious to understand the root cause of problems.
  • Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
  • Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
  • Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
  • Self Development: is personally committed to, and actively works to continuously improve

WHO YOU ARE:

  • Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
  • Curious. You are always learning and seeking ways to make things better.
  • Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
  • Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
In all we do, our six guiding principles light the way:

Step Up**:
Show the world what it looks like to live and work by these guiding principles. #StepUp

One Team:

Make Hootsuite a place where everyone feels safe, welcome, valued, and empowered to do their best work without compromising who they are.

#OneTeam #FreeToBeMe

Customer Obsessed:
Focus relentlessly on helping our customers succeed. #CustomerObsessed

Go Fast, Be Agile:
Widen our competitive advantage by committing to speed and simplicity over perfection and complexity. #GoFastBeAgile

Play to Win:
Commit to building an incredible, profitable company for our customers, our employees, and our stakeholders. #PlayToWin #NoExcuses

Neighbours & Allies:
Give back to our communities and be an ally. #SocialForGood #Allies
-
Por favour asegúrese de que su currículum y su solicitud estén en inglés._

  • D365 F&o Technical Consultant

    hace 2 semanas

    Tláhuac, Ciudad de México Axented A tiempo completo

    As a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.Responsibilities: Ability to take Technical/Functional leadership in...

  • Openshift Technical Account Manager

    hace 2 semanas

    Tláhuac, Ciudad de México Red Hat Software A tiempo completo

    About the job:Red Hat's Customer Success and Services team is looking for an experienced, enterprise-level engineer to join us as an OpenShift Technical Account Manager in Mexico City.In this role, you will work with a small set of key enterprise customers to provide architectural guidance and implementation advice for the Red Hat OpenShift Container...

  • Technical Account Manager

    hace 2 semanas

    Tláhuac, Ciudad de México D2L A tiempo completo

    D2L is a cloud company that is modernizing education and building the Future of Work. The old models of teaching and learning are in the midst of the largest transformation in history, and D2L is at the heart of that fundamental shift.New models of teaching and learning enable a personalized, student-centric experience - and deliver improved retention,...

  • Technical Account Manager

    hace 2 semanas

    Tláhuac, Ciudad de México Zendesk A tiempo completo

    Job DescriptionWho we're looking forOur Technical Account Managers (TAM) become an extension of our customers through crafting and implementing strategies that mean our clients can innovate and transform allowing them to provide outstanding customer experience (CX). They partner with agents, admins, IT teams, CX Directors and Executives because our TAMs...

  • Technical Account Manager

    hace 2 semanas

    Tláhuac, Ciudad de México Tanium A tiempo completo

    The Basics:At Tanium, our Field Technical Account Manager (TAM) fulfills a necessary role in our organization to serve our prospects, partners and customers by delivering the Tanium value proposition across each interaction. TAMs collaborate with their manager and other senior team members to build and take ownership of the technical account strategy for...

  • Technical Solution Consultant

    hace 2 semanas

    Tláhuac, Ciudad de México Capital Empresarial Horizonte A tiempo completo

    Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita:Technical Solution ConsultantHibridoPerfilEscolaridad: Ingeniería en Sistemas, Informática o afín.Nível de inglés: inglés Conversacional INDISPENSABLEExperiência: 3 años de experiência.Lugar a laborar: Alcaldía Benito Juárez...

  • Technical Solution Consultant

    hace 2 semanas

    Tláhuac, Ciudad de México Horizonte Empresarial A tiempo completo

    Capital Empresarial Horizonte Empresa Mexicana especialista en Recursos Humanos y Tecnologías de la Información Solicita:Technical Solution ConsultantHibridoPerfilEscolaridad: Ingeniería en Sistemas, Informática o afín.Nível de inglés: inglés Conversacional INDISPENSABLEExperiência: 3 años de experiência.Lugar a laborar: Alcaldía Benito Juárez...

  • Proposal Consultant

    hace 2 semanas

    Tláhuac, Ciudad de México Rockwell Automation A tiempo completo

    Rockwell Automation is a global technology leader focused on helping the world's manufacturers be more productive, sustainable, and agile. With more than 28,000 employees who make the world better every day, we know we have something special. Behind our customers - amazing companies that help feed the world, provide life-saving medicine on a global scale,...

  • Itil Consultant Ba Infrastructure Service Now

    hace 2 semanas

    Tláhuac, Ciudad de México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Itil Consultant Ba Infrastructure Service Now

    hace 2 semanas

    Tláhuac, Ciudad de México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Benito Juárez, Ciudad de México:Solidez financiera, estabilidad laboral y crecimiento; representamos a uno de los líderes en soluciones tecnológicas a nível mundial, desarrollamos software y productos innovadoras, tenemos presencia a nível nacional; buscamos un SysAdmin, Administrador, IT Consultant, IT BA o...

  • Technical Account Manager I, Cloud Consulting

    hace 2 semanas

    Tláhuac, Ciudad de México Google A tiempo completo

    Minimum qualifications: Bachelor's degree in Computer Science, Engineering, a related technical field, or equivalent practical experience. 5 years of experience in a customerfacing role working with stakeholders, driving customer technical implementations or transformation programs. Experience supporting customers in cloud operations (e.g., launch or...

  • Technical Sales Engineer

    hace 2 semanas

    Tláhuac, Ciudad de México Marco Marketing A tiempo completo

    About usWe are professional and agile.Our work environment includes: Modern office setting Food providedTechnical Sales Engineer - Hybrid opportunityFUNCTIONProvide clients with sales advice and support on products and services. Possess strong multilingual communication skills to work in a multi discipline cross functional role. Be able to support and...

  • Oic Technical Consultant

    hace 2 semanas

    Tláhuac, Ciudad de México ACCELALPHA INC A tiempo completo

    About the CompanyAccelalpha is a rapidly growing consultancy delivering Oracle Cloud Solutions to global clients. Despite the challenges faced over the last few years, Accelalpha continued to grow rapidly providing stability for our employees and customers.Accelalpha is proudly a Certified as a Great Place to Work and a Fortune 100 best workplace, and prides...

  • Consultant, Circular Economy

    hace 2 semanas

    Tláhuac, Ciudad de México South Pole A tiempo completo

    South Pole is an energetic, global company offering comprehensive sustainability solutions and services. With offices spanning all continents across the globe, we strive to create a sustainable society and economy that positively impacts our climate, ecosystems and developing communities. With our solutions, we inspire and enable our customers to create...

  • Technical Specialist

    hace 2 semanas

    Tláhuac, Ciudad de México IBM A tiempo completo

    IntroductionThe 'IBM Ecosystem' includes thousands of partners who 'Build' on, 'Sell' or 'Service' IBM technologies and platforms. As a Partner Technical Specialist your purpose is to influence your partners' technical strategies, working to incorporate and embed IBM's technology portfolio into Partner's reference architectures, practices, and solutions...

  • SAP - Subcontracting Consultant

    hace 2 semanas

    Tláhuac, Ciudad de México Capgemini A tiempo completo

    RH:Leonor SánchezLocation:MonterreyIndustry - Sector:CPRDWhat you'll do? The SAP Functional Consultant assists our clients in the deployment or upgrade of SAP solutions by supporting project teams and clients in aligning business needs with module and solution functions They are actively involved in project phases and technological solution support Main...

  • Account Manager

    hace 2 semanas

    Tláhuac, Ciudad de México Celanese International Corporation A tiempo completo

    Responsibilities:The Industrial, Medical and Consumer (IMC) Account Manager Role (AM) will be part of the Celanese Engineered Materials US/MX Sales Team and report to the Regional Sales Manager within the region. The IMC AM will be responsible for delivering accretive revenue and volume growth within a specified geographic territory. The IMC team services a...

  • Account Manager in Training

    hace 2 semanas

    Tláhuac, Ciudad de México Ecolab A tiempo completo

    Ecolab is seeking an Account Manager in Training (AMIT)** to join its leading Food & Beverage team. In this position, you will provide cleaning and sanitation solutions to food, beverage, and dairy manufacturing environments through a dual focus on sales and technical service and consultation with new and existing customers. You will contribute to increasing...

  • SAP SD Consultant

    hace 2 semanas

    Tláhuac, Ciudad de México Hashmap A tiempo completo

    We are currently seeking a SAP SD Consultant to join our team in Mexico City, México (MX-MEX), Mexico (MX).In these roles you will be responsible for:Design, implement and deploy SAP solutions to achieve defined business goals. Involved in full cycles, largescale and endtoend international projects where NTT's team play a key role in designing and...

  • Strategic Enterprise Account Technology Strategist

    hace 2 semanas

    Tláhuac, Ciudad de México Microsoft A tiempo completo

    Microsoft's Enterprise Account Team focuses on empowering customers on their digital journey. This team is responsible for envisioning new possibilities for our customers, delivering solutions that result in targeted business outcomes and driving revenue growth for Microsoft.As an Strategic Enterprise Account Technology Strategist - Oil & Gas, you will have...