Technical Account Manager

hace 2 semanas

Tláhuac, Ciudad de México Tanium A tiempo completo

The Basics:


At Tanium, our Field Technical Account Manager (TAM) fulfills a necessary role in our organization to serve our prospects, partners and customers by delivering the Tanium value proposition across each interaction.

TAMs collaborate with their manager and other senior team members to build and take ownership of the technical account strategy for their assigned prospects, partners and customer accounts.

Operating in a collaborative team environment with other TAMs, sales, developers, and enterprise services engineers, TAMs contribute to the success of each group by supporting the Tanium platform in the field through leveraging the best practices to operationalize Tanium and lead technical sales opportunities for their assigned accounts.


What You'll Do:

  • Partner with the sales team to drive sales results by:
  • Assisting the sales organization in discovery meetings with prospects
  • Leading customercentric product demonstrations
  • Owning technical POCs that demonstrate the Tanium value to prospects, customers and partners
  • Assisting prospects, customers and partners to understand how to deploy & use our products
  • Participating in marketing events
  • Manage customer accounts by:
  • Conducting healthchecks
  • Leading operationalization efforts with customers
  • Documenting best practices
  • Drive partner engagements by:
  • Tracking activity, documenting root cause, and reporting
  • Leading training sessions
  • Mentoring partner engineers through Tanium accreditation
  • Work as a unified team by:
  • Becoming a SME in one or more Tanium Solution domains
  • Collaborate with our Support Center and Enterprise Services Engineers to ensure an optimal customer journey for our prospects and customers
  • Mentoring other TAMs
  • Participating in the interview process
  • Developing new capabilities on the Tanium platform with a high level of autonomy

We're looking for someone with:

Education

  • Associate degree or equivalent experience required
  • BS degree in Computer Science, MIS, or similar experience a plus

Experience

Must Have:

  • Three to ten years in the industry with solid technical skills in multiple areas such as networking, security, operations, scripting, and/or programming.
  • Experience in one or more of the following technical domains: Endpoint Security, Endpoint Support/ Troubleshooting, Incident Response, Systems Management, Utility Scripting (bash, PowerShell, VBScript, Python.).
  • Prior experience and breadth of knowledge needed to lead customers and internal teams.
  • Has experience managing customers and is able to lead presales opportunities.
  • Ability to master new concepts and technologies; continually striving to master the Tanium platform and modules.
  • Critical thinking and problem solving; can break problems down into manageable, ordered piece parts and successfully convey the problem statement and plan to others.
  • Proficient at enterpriselevel troubleshooting.
  • Good Judgement: weighs the cost and value in order to take the action most appropriately aligned with the Tanium and the mission with little direction.
  • Independent; can work on most complex problems; should be able to complete tasks that are not well documented with limited assistance; participate in projects specific to their current skills only requiring help on more complex initiatives or issues.
  • Influencing; demonstrate strong influence skills, working effectively with the team and customers to present logical and compelling arguments to enhance innovation and efficiencies.

Good to Have:

  • Handson Tanium experience
  • Relevant technical certifications (Google IT Support Professional Certificate, CISSP, MCSE, A+/Security+/Network+ combined, etc.)
  • Experience with leading group presentations.
  • Experience managing endpoints or supporting related technologies

About Tanium

On a mission. Together.
At Tanium, we are stewards of a culture that emphasizes the importance of collaboration, respect, and diversity.

In our pursuit of revolutionizing the way some of the largest enterprises and governments in the world solve their most difficult IT challenges, we are strengthened by our unique perspectives and by our collective actions.


We are an organization with stakeholders around the world and it's imperative that the diversity of our customers and communities is reflected internally in our team members.

We strive to create a diverse and inclusive environment where everyone feels they have opportunities to succeed and grow because we know that only together can we do great things.


Taking care of our team members


Each of our team members has 5 days set aside as volunteer time off (VTO) to contribute to the communities they live in and give back to the causes they care about most.

For more information on how Tanium processes your personal data, please see our Privacy Policy

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