Agente de Guest Service

hace 1 semana


Ciudad de México, Ciudad de México Meliá Hotels International A tiempo completo
Tu talento inspirador es lo que estamos buscando

Buscamos tu talento como:
Agente de Guest Service


Serás responsable de lograr la satisfacción de nuestros/as huéspedes y clientes, trabajando con profesionalismo, entusiasmo y conocimiento necesario para asistir a nuestros/as clientes ante todo reto de servicio que nos reclama y merece.


Funciones principales:


Informar de servicios e instalaciones del hotel a nuestros/as huéspedes así como horarios de restaurantes y bares, servicios incluidos y no incluidos dentro del todo incluido.

Respecto a transportaciones al aeropuerto deberá asegurarse que la ha preparado 24 horas antes y dependiendo de la disponibilidad.

Deberá asegurarse de que en todas las transportaciones no exista ningún contratiempo.


Informar de servicios de la Ciudad y la Región, hacer recomendación de lugares de interés así como de eventos que puedan suceder en el área.

La transportación y los medios para el traslado. Localización de las áreas debidamente identificadas con mapas o señalamientos bien definidos.

Conocimientos y habilidades requeridas:

Licenciatura o carrera técnica en Hotelería, turismo, Administración o afín.

IDIOMAS:
Inglés avanzado, escrito y oral.

CONOCIMIENTOS ESPECÍFICOS:
sistemas operativos de hotel, atención al ciente.

Experiência mínima de 6 meses.

Competencias:

Pensamiento analítico, Proactividad para la excelencia, Planificación y ejecución, Comunicación e influencia, Orientación al cliente interno/ externo y Trabajo en equipo.

En MHI. todos somos VIP (Very Inspiring People)
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