HR Associate Experience Operations Senior Specialist

hace 1 semana


Guadalupe, Nuevo León, México Acuity Brands A tiempo completo

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.

Acuity Brands, Inc

(NYSE:

AYI) is a market-leading industrial technology company. We use technology to solve problems in spaces, light, and more things to come.

Through our two business segments, Acuity Brands Lighting and Lighting Controls (ABL) and the Intelligent Spaces Group (ISG), we design, manufacture, and bring to market products and services that make a valuable difference in people's lives.


Resumen del trabajo:


Atender los requerimientos de los asociados en temas relacionados a Recursos Humanos, proveer soporte y guía a los asociados respecto las herramientas de autoservicio, políticas, procesos y programas de las áreas de nóminas, beneficios, sistemas de RH, etc.

Resolver las consultas de los asociados de forma oportuna, brindando un excelente servicio al cliente.

Recibir requerimientos o consultas por canales diversos, como el sistema de manejo de casos, tickets, llamadas telefónicas o chat, siendo el primer contacto para requerimientos de Recursos Humanos.


Tareas y Responsabilidades:

  • Interpretar políticas y asesorar a los asociados. Guiar a los asociados en como accionar en casos especiales. Escalar asuntos no rutinarios o requerimientos especializados adecuadamente con los gerentes de los asociados, administración de RH, gerencia de RH, asesores estratégicos, nominas, legal, beneficios o centros de excelencia.
  • Configurar, mantener y actualizar datos como los níveles salariales, rangos salariales en el sistema de RH (ACONNECT). Trabajar con los HRBPS y actuar como un socio consultor durante las actualizaciones de los tabuladores y/o las negociaciones de contrato, asegurando la correcta actualización en ACONNECT. Actuar como enlace entre AEC y Alight para resolver dudas/consultas respecto al pago.
  • Mantener un buen desempeño con base a los KPIs establecidos (tiempo de resolución, tiempo de atención, tiempo de espera, velocidad de respuesta, escalaciones, llamadas, etc.) con objetivos como la resolución en la primera llamada y la satisfacción de los asociados.
  • Liderar proyectos asignados, crear el plan de desarrollo del proyecto y entregables, liderar juntas, proporcionar actualizaciones acerca del proyecto y cumplir con los plazos establecidos para el proyecto.
  • Trasladarse/Viajar de forma independiente a nuestra distintas plantas para realizar capacitaciones sobre mejores practicas, escuchar a los asociados para recomendar y desarrollar planes de acción en base a la retroalimentación proporcionada.
  • Realizar un seguimiento adecuado de los requerimientos y consultas mediante el sistema de gestión de casos. Ayudar con el desarrollo y creación de los artículos y/o guías de RH para el portal de acceso directo. Garantizar una estricta confidencialidad de todo el trabajo e información realizado.

Habilidades:

  • Servicio al Cliente
  • Analítico para el manejo de datos
  • Comprometido
  • Apego a políticas y procedimientos
  • Organizado
  • Habilidades de comunicación verbal y escrita
  • Confidencialidad
  • Mejora continua
  • Gestión de proyectos
  • Empatía
  • Resolución de problemas
  • Autonomía
  • Conocimientos Microsoft Office
  • Conocimientos en sistemas de RH

Requerimientos:

  • Educación: Licenciatura en Administración, RH o afín Servicio al Cliente
  • Experiência: 23 años en Recursos Humanos
  • Ingles medioavanzado requerido
  • Viaje: 0 15%
**

We use technology to solve problems in spaces, light, and more things to comefor our customers, our communities, and our planet.


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