Seamless Experience Associate Business Execution Mx

hace 2 semanas


Ciudad de México, Ciudad de México BBVA A tiempo completo

Area:

Deadline for applying:

3/7/2023

Company:

243

What are we looking for?

Si cuentas con conocimiento en:
Conocimiento interno de la organización para conseguir los objetivos de área. Modelo de experiência única Gestión de Procesos Análisis y explotación de datos Modelo de Dirección-Red Banca Comercial Modelo de Dirección-Red Empresas/BEC/BEI/BEyG Mediación y negociación Modelo de Calidad y Att Cliente-Red Banca Comercial Gestión de equipos multidisciplinares Calidad Nível de inglés intermedio (B2)

Overview


Serás responsable de mejorar la experiência de cliente externo e interno, a través de implementar, ejecutar y asegurar modelos de experiência única y franquicia transversalmente en las diferentes redes y direcciones de banco.

Así como de supervisar las operaciones y garantizar la excelencia en la entrega. Te centraras en la mejora continua de los procesos (calidad, tiempo de comercialización, productividad y control). Liderar, entrenarás y motivarás a los equipos.

Lo que harás:

  • Implementar y asegurar la consistencia en la ejecución de modelo de experiência única en las diversas redes, direcciones y áreas asignadas que proporcionan atención a clientes, orientando la actividad para lograr las certificaciones y potenciar logro de sus parrillas
  • Detectar problemas y oportunidades en el proceso de implementación de modelo de eu que permita generar mejoras en los procesos y servicios de cada red y unidad negocio a la que asiste
  • Dar seguimiento a la estrategia de implementación asegurando que la ejecución aporte valor, manteniendo asesoramiento y formación permanente en modelos e impulsando actividades y certificaciones digitales que permitan contribuir al logro de los objetivos de la unidad asignada
  • Proporcionar retroalimentación eficaz y oportuna que permita documentar las mejores prácticas de las sucursales de todas las redes y divisiones en donde se implemente el modelo de eu.
  • Certificar la ejecución de modelo de experiência única realizando las acciones necesarias en sitio a fin de asegurar e incrementar los resultados de irene y mercado abierto, apalancados en planes de calidad y hojas de ruta específicos por cada red y unidad de negocio.

Working at BBVA


BBVA is a global company with over 160 years of history present in 25 countries with over 81 million customers.

We are more than 110,000 professionals working in multidisciplinary and diverse teams.


At BBVA, we are ahead of the transformation that is taking place in the banking sector, challenging the status quo, to make life easier to our customers.

Being part of BBVA means developing your career in one of the most innovative companies in finance.

Responsible banking

We're committed to responsible banking to help drive a more inclusive and sustainable society. The future of banking lies in financing the future.

We started out with the spirit of helping others make the best financial decisions.

That spirit remains with us today and encourages us to keep moving forward, prioritizing innovation and digital transformation so that we can put the opportunities of this new era within everyone's reach.

Diversity

At BBVA we believe having a diverse team makes us a better bank.


For this reason, we actively support diversity, inclusion and equal opportunities regardless race, sex, age, religion, sexual orientation, gender identity or expression.

We cultivate a collaborative and inclusive work environment that allows every employee to do their best work.

Our values


Our values define our identity; they are what drives us to make our goals a reality and they guide all of our actions and the decisions we make.

Customer comes first

We think big

We are one team

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