![Citi](https://media.trabajo.org/img/noimg.jpg)
Shared Services Support
hace 2 semanas
Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team.
The overall objective of this role is to ensure the seamless delivery of operations support services in alignment with Citi operations support infrastructure and processes.
Responsibilities:
- Manage professional teams and departments through delegation of tasks and responsibilities
- Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
- Monitor the team's quality and efficiency of end results and manage all training and development needs of assigned personnel
- Create and develop budget, policy formation and shortterm resource planning
- Manage occasionally complex and varied issues with significant departmental impact
- Provide evaluative judgment based on analysis of information in complicated and unique situations
- Ensure essential procedures are followed and contribute to the defining standards
- Has the ability to operate with a limited level of direct supervision.
- Can exercise independence of judgement and autonomy.
- Acts as SME to senior stakeholders and /or other team members.
- Ability to manage teams.
Qualifications:
- 610 years of experience with background in Financial Services Industry (Commercial Banking related experience is an advantage)
- Extensive knowledge of the Client Onboarding processes
- Working knowledge of Commercial Liability Account Opening, Maintenance & Anti Money Laundering (AML) Requirements
- Working knowledge of Systematics, Filenet, Citi Know Your Client (KYC), Workforce Management (WFM) and Commercial Liability Products
- Ability to work under pressure and manage deadlines or unexpected changes in expectations or requirements
- Proven organization and time management skills
- Consistently demonstrates clear and concise written and verbal communication skills
Education:
- Bachelor's degree/University degree or equivalent experience
- Master's degree preferred
Experiência en los siguientes rubros:
- Experiência Indispensable en Recursos Humanos (políticas y procedimientos)
- Entrenamiento (creacióndiseño, desarrollo e implementación de diversos / múltiples tipos de cursos)
- Comunicación (creacióndiseño, desarrollo e implementación de diversas / múltiples campañas, gamificaciones, reconocimientos, eventos, etc.)
- Procesos administrativos y de entitlements
- Relación e implementación de campañas de gerencias de producto / segmento
- Excelencia Operacional y Liderazgo de equipos de trabajo.
- Lean Six Sigma es un plus
Job Family Group:
Operations - Core
-
Job Family:
Operations Support
-
Time Type:
Full time
- Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
EEO is the Law" poster. View the
EEO is the Law Supplement.
View the
EEO Policy Statement.
View the **Pay Transparency Posting
-
Ops Support Associate
hace 2 semanas
Metepec, México 09516 Banco Nacional de Mexico, S.A., integrante del Grupo Financiero Banamex A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2...
-
Ops Support Associate 2
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
-
Senior Business Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe BP&A Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
-
Collections Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
-
Collections Manager
hace 2 semanas
Metepec, México Citi A tiempo completoThe Collections Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong...
-
Gerente Sr de Operaciones de Contact Center
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Manager is a senior management level position responsible for accomplishing results through the management of a team or department in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
-
Mis Analyst 1
hace 2 semanas
Metepec, México Citi A tiempo completoResponsibilities: Participate in operational support include implementation support, administrative and operations coordination for the various products, programs and services offered by the business. Perform acceptance testing and platform rollouts. Liaise between operations staff, product managers, relationship managers, portfolio managers, custodians, and...
-
Gerente de Comunicación Cultura y Experiencia
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...
-
Manager Back Office Sucursales
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Manager is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in alignment...
-
Supervisor de Hibridos de Collections
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Sr. Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
-
Supervisor Backoffice Sucursales
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services in...
-
Back Office Bancanet Personas Fisicas
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
-
Analista de Back Office Bancanet
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
-
Analista Backoffice Sucursales
hace 2 semanas
Metepec, México Citi A tiempo completoThe Ops Support Associate 2 is an entry-level position responsible for providing operations support services, including but not limited to; record/documentation maintenance, storage & retrieval of records, account maintenance, imaging and the opening of accounts in coordination with the Operations - Core Team. Additionally, the Ops Support Associate 2 serves...
-
Credit Initiation Specialist 4
hace 2 semanas
Metepec, México Citi A tiempo completoThe Credit Initiation Specialist 4 is an entry level position responsible for assisting in assessing the ability of individuals, companies and institutions to meet the demands of loans, agreements and extended obligations in coordination with the Operations - Services team.The overall objective of this role is to minimize threats to the company by...
-
Collections Specialist
hace 2 semanas
Metepec, México Citi A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...
-
Collections Specialist
hace 2 semanas
Metepec, México Citigroup Inc. A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...
-
Collections Specialist
hace 2 semanas
Metepec, México 08795 Tarjetas Banamex, S.A. de C.V., SOFOM, E.R. A tiempo completoThe Collections Specialist 4 performs moderately complex and varied assignments. Most of the impact is related to quality of execution. Works with limited supervision. May service an expansive array of products/services. Demonstrates technical/administrative expertise. Applies specialized functional area skills and basic knowledge including underlying...
-
Retencion Specialist C 05
hace 2 semanas
Metepec, México Citi A tiempo completoThe Retention Specialist 5 performs relatively complex assignments. Has direct impact on the business by ensuring the quality of the tasks or services provided. Works under little to no direct supervision. May service an expansive and/or diverse array of products/services. Applies working knowledge of technical and professional principles and concepts and in...
-
Gerente Senior, Ingeniero(a) de Software
hace 4 semanas
Metepec, México Capital One A tiempo completoWeWork Reforma Latino , Mexico, Ciudad de Mexico, Ciudad de MexicoSr Manager Software Engineer Do you love building and pioneering in the technology space? Do you enjoy solving complex business problems in a fast-paced, collaborative, inclusive, and iterative delivery environment? At Capital One, you'll be part of a big group of makers, breakers, doers and...