Operation Center
hace 1 semana
con un nível de Ingles del 90% (fluido)
Entrevista en Inglés.
Experiência en Servidores.
Trabajo Presencial
FUNCIONES DEL PUESTO El especialista de Centro de Operaciones monitorea de manera proactiva la infraestructura de TI, Atiende y da soporte a eventos e incidentes.
- Ejecutar de manera experta el proceso de gestión de eventos, incidentes y solicitudes de servicio.
- Prevenir a través de un monitoreo proactivo incidentes que impacten la infraestructura de TI.
- Asegurar que los eventos e incidentes se resuelvan lo antes posible de acuerdo a las prioridades.
- Analizar, diagnosticar, documenta y resolver o en su caso escalar incidentes relacionados con la infraestructura de TI.
- Asegurar que los níveles de servicio se cumplan conforme a las prioridades.
- Ser un canal de comunicación y enlace entre las áreas de TI.
- Dar soporte a los procesos de gestión de cambios y problemas.
- Documentar y popular la base de conocimientos.
- Actualizar mensualmente los sistemas operativos de Windows Server.
EXPERIENCIA de 3 años en:
Conocimiento de herramientas de Monitoreo, solarwinds es un plus.
- Analizar, diagnosticar, documentar y en su caso resolver o escalar fallas a soporte de 2do nível.
- Conocimiento medio para soporte de LAN y WAN
- Conocimiento medio para soporte a servers Windows, Citrix, Linux, AS400
- Conocimiento medioavanzado para actualización de sistema operativos Windows server.
- Conocimiento de AS400, Linux, Citrix
- Conocimiento medioavanzado de VMware, HyperV.
- Comunicar a las áreas de 2do nível de manera clara y precisa eventos o incidentes para su pronta solución.
Tipo de puesto:
Tiempo completo, Por tiempo indeterminado
Salario:
$30,000.00 al mes
Horario:
- Rotativo
- Turno de 10 horas
- Turno de 12 horas
Prestaciones:
- Opción a contrato indefinido
- Programa de referidos
- Seguro de vida
Tipos de compensaciones:
- Bono anual
Lugar de trabajo:
Una ubicación
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