Transportation Specialist, Roc

hace 2 semanas

Tláhuac, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

High School Diploma or Bachelor Degree in progress in Business Administration, Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management or related.


  • 1+ years of experience developing scorecards and managing partners through corrective action implementation.
  • Entry level knowledge of MS Excel based tools; familiarity with Excel spreadsheets and ability to navigate and interpret data.
Amazon Transportation Service is looking for a Relay Operation Center Specialist (ROC) to support Global and Domestic line hauls. In this role, you will be responsible for the overall performance and operation of Inbound and Outbound line-hauls.

A Network Operation Specialist facilitates the flow of information between different stakeholders:
Fulfillment centers, Carriers, Sort Centers and Delivery Stations.
ROC resolves any potential issues that impact customer experience and delivery performance.

A Transportation Specialist provides timely resolution to the problem at hand by researching and querying internal tools, by taking real-time decisions and having effective communication with the stakeholders.


Responsibilities include, but are not limited to:

  • Proactively monitor Line Haul activity to identify, address, and prevent potential issues
  • Develop and execute effective service recovery plans as necessary
  • Identify and eliminate root causes of defects to drive efficiency in Amazon's Line haul operations
  • Work within various time constraints to meet critical business needs, while measuring and identifying activities performed and ensuring service requirements are met
  • Support continuous improvement initiatives to help improve process efficiency and quality
  • Live tracking of trailers and resolving issues or arranging alternatives in case of any incident
  • Feedback to the Scheduling and Line Haul Management team on operational observations to support improved processes and planning adjustments/considerations as needed
  • Work in a dynamic environment with an ability to empathize with and prioritize customer needs
  • Demonstrate ownership to resolve challenging customer issues, escalating when necessary
  • Manage the weekly creation of the domestic carrier's schedules and modify it if needed
Tepotzotlán, MEX, MEX

  • Completed Bachelor's Degree in Business Administration, Logistics Management, Industrial Engineering, Operations Management, Supply Chain Management.
  • Experience communicating to various audiences both internal and external.
  • Excellent written and oral communication skills, including an ability to communicate across business areas in both English and Spanish.
  • Working knowledge and expertise with SQL.
  • Working knowledge of Electronic Data Interchange (EDI) documents and functionality
  • Ability to balance and organize competing priorities in an ambiguous environment.
  • Experience in the retail industry.
  • English

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