Partner agency

The local agency you will be working with in Mexico

EXXI MX is an integrated tourism agency and local operator focused on Active Tourism (Nature, Adventure and Cultural Tourism), which seeks to create tailor-made trips and local tours with a biocultural approach, allowing the positive development of all those involved (communities, travelers, nature, and company), through lifetime experiences that use adventure, nature and cultural activities as a medium.

We are looking for an experienced and motivated German-speaking consultant to join our partner agency team in Mexico. You will be managing travelers requests via the Evaneos platform and you will be the main contact for travelers in the German market. With its network of partner local travel agencies in more than 160 destinations, Evaneos takes part in the recruitment of sales agent for its partner agencies.

Reporting to Carlos and Laura's team, you will be responsible for the German market. Your main missions will be:

Advising customers to offer them a tailor-made trip that meets their expectations

Getting in touch with the travelers through the Evaneos platform

Understand travelers' expectations and specific needs

Provide travelers guidance regarding destinations, cultures, traditions and activities

Adapt our sales tools to the German market (documents, itineraries, etc.)

Managing all the practical aspects of the trip

Match travelers' requirements with transportation, accommodation, insurance, tours and activities according to their budget

Handle booking management for hotels and experiences

Bill the travelers

Ensuring customer satisfaction throughout the trip and after the trip

Be the local point of contact for travelers throughout their trip

Perform quality monitoring during the trip

Handle travel issues, conflicts, complaints, cancellations and refunds

Complete the minimum monthly sales target and the target of the average cost per group sold

Duration & contract type: Long term contract for a minimum of 2 years. An initial probationary period will be granted for 3 months prior to the signing of the long-term contract.

Precise location: México. It is home-based work, but it must be located in Mexico.

Salary: 16,000 pesos monthly (gross salary) According to the minimum sales target. It can increase according to the agent's sales performance

Working time per day and week: Full time job. 8 hours per day, 40 hours per week.

Other advantages:

5% to 10% commission according to the type of travel sold.

The agent will be able to attend trips organized by the agency, whether they are day trips or tours sold by the agent, as a translator

Bonuses for meeting targets

Participation in trade fairs

Growth opportunities

15 days of holidays per year

Stipulated rest days: Saturday and Sunday

Days occupied in EXXI events are paid with additional rest days.

You are native in german and proficient in Spanish (English is a plus)

You have 2+ years of experience in tourism and previous sales experience

You know well Mexico , its culture, traditions and points of interest

You are motivated, and you have a sales profile with a taste for delivery, quality, and customer satisfaction

You have strong organizational and adaptability skills

Essential ICT skills

You already have experience in tourism

You have previous sales experience

You have a good knowledge of the destination (is required)

You already live in the destination

You are organized and customer-oriented

You like to think outside the box

You are flexible

You know how to manage your time

HR interview with Maëlis, Evaneos Recruitment Services manager, through Willo platform

Telephone interview with Carlos, your future agency manager