Customer Services Representative

hace 1 semana


Aguascalientes, Aguascalientes, México Nissan A tiempo completo
Job Summary

Responsibilities:

  • Receives a standard number of inbound phone calls on active/inactive accounts from NMAC/IFS Customers or Businesses, NMAC/IFS Dealerships and/or Third Parties (Other Financial institutions, insurance companies, etc.) resolving inquiries, handling complaints and walking them through the correct process according to their original request.
  • Maintains a Quality Standard on all phone calls received/made guarantying a minimum overall average percentage of 85% following our Call model to assure all Compliance, State and Federal regulations are within guidelines.
  • Must be able to utilize all tools and resources available to proactively resolve our Customer's concern and prevent any further call backs.
  • Must be able to follow all Adherence guidelines to achieve a minimum target of 95%

Requirements:

  • High School Diploma; BA Degree preferred
  • Knowledge on Excellent Customer Service Techniques (Call Center based preferably)
  • Fluent English
  • MS Office Intermediate

Skills:

  • Basic understanding of the auto finance industry.
  • Empathetic with difficult situations
  • Active Listening
  • Customer Focus
  • Good Grammar and Communication Skills
  • Problem Solving and Negotiation Skills
  • Tolerance to work under pressure
  • Emotional Intelligence

Schedule:

Availability to work 48 hrs per week

  • Schedules could fall within the time frame (7:00 am until 7:00 pm) during Monday
  • Friday and Saturdays from 8:00 am until 12;00 pm
Depending on Department requirements, a 6 day or 5 schedules will be assigned for at least 6 months.

  • Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
  • Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
Aguascalientes Aguascalientes Mexico

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