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Associate IT Analyst
hace 3 meses
What you'll do:
Resumen
La función principal de este puesto es brindar asistencia al usuario final, proveer soporte durante el ciclo de vida de los dispositivos de Tecnologías de la Información y garantizar el cumplimiento de todas las políticas y procedimientos de Eaton con una supervisión mínima.
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Responsabilidades
- Implementación, configuración y soporte de hardware (computadora, computadora portátil, móvil, impresión, etc.), sistemas operativos de cliente y software de productividad para usuarios finales.
- Siga los procesos de Gestión de Servicios de Tecnologías de la Información (ITSM): gestión de activos, gestión de cambios, gestión de incidentes, gestión de solicitudes, gestión de problemas y gestión de proyectos para servir a los usuarios finales y mantener altos níveles de rendimiento para lograr acuerdos de nível de servicio.
- Responsable de la actualización anual del plan de recuperación ante desastres de Tecnologías de la Información, así como de caminar el plan con las partes interesadas si es necesario.
- Participar en aplicaciones, infraestructura, seguridad, excelencia operativa y actividades de soporte según sea necesario.
- Ayudar con el soporte de sistemas de Tecnologías de la Información basados en el sitio.
- Participar en la resolución de los principales problemas y problemas informáticos. Participe en los esfuerzos relacionados con el análisis de la causa raíz y la gestión de problemas según sea necesario.
- Identificar oportunidades de mejora.
- Enlace entre Tecnologías de la Información y usuarios para impulsar los estándares de Tecnologías de la Información. Defender, influir y garantizar el cumplimiento de los estándares y políticas de Tecnologías de la Información. Comparta información sobre las mejores prácticas con los usuarios finales para aumentar la satisfacción y la productividad del usuario.
- Participar en auditorías internas relacionadas con procesos, procedimientos, software y sistemas de Tecnologías de la Información. Influya en el presupuesto, la previsión y el gasto para la infraestructura de Tecnologías de la Información según sea necesario.
- Cumpla siempre con las políticas y procedimientos de la empresa, que incluyen, entre otros: ética, protección de datos, seguridad de la información, recursos humanos y políticas y procedimientos de cumplimiento. Proteja la información y los activos físicos de Eaton
Qualifications:
Nível de educación requerido
- Diploma de carrera universitaria concluida
- Al menos 2 años de experiência en Tecnologías de la Información
- Certificación de ITIL fundaciones
- Certificación CompTIA A +"
Años y área de experiência requerida
- Al menos 2 años de experiência en áreas de Tecnologías de la Información en áreas de Soporte a Infraestructura.
Conocimientos técnicos
- Sistemas operativos MS Windows
- Suites de MS Office
- Hardware: PC, portátiles, dispositivos móviles, periféricos de PC
- Conocimiento práctico de otra infraestructura de TI: red, servidores, almacenamiento, sistemas telefónicos
- Equipo diverso utilizado en sitios de Eaton de manufactura, como lectores de códigos de barras, impresoras especializadas, PC industriales, lectores de RF, etc."
Skills:
Habilidades interpersonales
- Capacidad para adaptarse y aprender; para admitir entornos de Tecnologías de la Información complejos que pueden contener varios sistemas operativos, escritorio, red, teléfono y tecnología móvil
- Gestión de servicios de Tecnologías de la Información (ITIL)
- Gestión de activos, gestión de incidentes, cumplimiento de solicitudes, gestión de problemas y gestión de cambios"
Our recruitment processes use balanced selection criteria and avoid unlawful discrimination against applicants on the basis of their age, colour, disability, marital status, national origin, gender, gender identity, genetic information, race or racial origin, religion, sexual orientation or any other status protected or required by law.
