Visual Communications Specialist/Customer Service Representative Location: CO-Durango-81303 Pos

hace 2 semanas

Victoria de Durango, Durango, México FASTSIGNS International. Inc A tiempo completo
Visual Communications Specialist/Customer Service Representative

POSITION DESCRIPTION

Responsible for sales activities from lead generation through the project management process. Develop and implement agreed upon Sales and Marketing Plan which will meet both personal and business goals of expanding customer base in the marketing area. Work with the center's management and support teams for the achievement of customer satisfaction and revenue generation, in line with company vision and values.

RESPONSIBILITIES

1. Serve as the first point of contact for walk-in, email, E-commerce, and telephone customers.

2. Develop annual sales plan with Franchise Partner or Center Manager, detailing activities to follow during the fiscal year.

3. Demonstrate the ability to carry on a business conversation with customers and decision-makers.

4. Sell consultatively and make recommendations to prospects and clients using various products and the FASTSIGNS Selling Solution System.

5. Identify sales prospects and contact these using a "drill down" and "share of wallet" concept.

6. Develop and maintain a database of qualified leads through referrals, telephone canvassing, direct mail, and email.

7. Follow up on new leads and referrals resulting from telephone, marketing, and email activity.

8. Develop a complete understanding of pricing and proposal models.

9. Complete all paperwork and follow established center procedures from initiation through completion of a project (i.e., Work Order, credit approvals, POS entry, pre-payment collection, artwork approval, delinquent account collection, reporting).

11. Communicate with customers on order status and changes the production schedule.

12. Execute a variety of marketing functions: In-center database mailings based on targeted POS lists, thank you cards 5-7 days after order is picked up, implement a call-mail-call program, distribute press releases regarding center activities, execute FASTMAIL campaigns, etc.

13. Maintain an attractive retail environment (clean, organized, and functional).

14. Support center franchise partner or center manager as needed with reports, close-out, invoices, and daily, weekly and monthly paperwork. Ensure WIP summary is up to date.

15. Prepare status reports, including activity, closings, follow-up, and adherence to goals for weekly sales meetings. Participate in center staff and sales meetings.

16. Assist in the implementation of company marketing plans as needed.

17. Perform market research, competitive shops, and customer surveys.

18. Identify and resolve customer satisfaction issues.

  • Establish and maintain effective team relationships with all support departments.
20. Adhere to all company policies, procedures, and business ethics codes.

21. Contact customers within 3-5 days or order pick-up/delivery to confirm customer satisfaction.

Participate in and practice the FASTSIGNS sales mentality of "Everybody Sells". Constantly be looking for sales opportunities for the center. Serve as a backup for answering the phone if the franchise partner, manager, and sales/service employees are busy assisting other customers. Assist at the front counter as needed. Understand the sales process enough to consult with customers to determine project needs and solutions.

ADDITIONAL RESPONSIBILITIES

1. Participate in marketing events such as open house(s) and telemarketing programs.

2. Assist in the collection of account receivables.

3. Coordinate shipping schedules and delivery of merchandise and services.

WORKING CONDITIONS

1. Working conditions are normal for an office and a light manufacturing environment. Report to franchise partner or center manager.

At FASTSIGNS, every day is unique and presents exciting opportunities, including new ways to use your talent and grow your skills. We have a large network of independently owned locations - both locally and internationally - who offer competitive pay and ongoing training opportunities.

Are you ready to plan for your future? Discover your next career. Make your statement.

Learn more by exploring the positions offered by FASTSIGNS centers.

This franchise is independently owned and operated by a franchisee. Your application will go directly to the franchisee, and all hiring decisions will be made by the management of this franchisee. All inquiries about employment at this franchisee should be made directly to the franchise location, and not to FASTSIGNS Corporate.

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First Name *

Last Name *

Email *

Phone *

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How many years of sales experience do you have? *

This position requires outbound calling including cold calls to potential customers. Can you do this? *

What makes you a good candidate for this position? *

Give an example of a time when you were able to take an unsatisfied customer and turn him into a satisfied one. *

How many years of Customer Service experience do you have? *

Do you have at least a high school degree? *

Do you have any customer service experience? *

Please list any relevant experience you have with customer service or project management. *

On a scale of 1-10, 10 being very confident. How comfortable are you making outbound phone calls to potential customers? *

Typically Monday through Friday business hours

Fast growing industry

Opportunity to work in a variety of roles

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