Administrative Assistant

hace 2 semanas


Victoria de Durango, Durango, México Staffing Up A tiempo completo

Requirements:

  • Excellent verbal and written communication skills in English and Spanish;
  • Demonstrate analytical and problemsolving skills in a fastpaced environment;
  • MUST maintain strong attention to detail;
  • Assist our clients over the phone with their requests and answer their questions;
  • Achieve a high level of productivity with great accuracy;
  • Multitask in a fastpaced environment with competing demands;
  • Demonstrate flexibility and initiative regarding assignments;
  • Organization skills;
  • Ability to handle a high volume of calls with varying degrees of questions or concerns;

Responsibilities:

  • Answer calls from existing customers
  • Maintain the highest level of customer care while demonstrating a friendly and cooperative attitude even with a high volume of inbound calls.
  • Assist client inquiries, managing complaints and provide information to the client if needed.
  • Maintaining case management system and client contact
  • Preparing and translating client declarations, birth certificates, marriage certificates, and other legal documents.

Qualifications

  • Speak English and Spanish with full proficiency
  • Excellent verbal skills
  • 12 years of customer service experience
  • Strong background with performancebased metrics
  • Resourceful and motivated to solve issues as they arise
  • Customer service and sales attitude
  • Calm under pressure
  • Detailoriented
  • Organized
  • Strong ability to multitask
  • Effective communicator
  • Be comfortable navigating multiple windows and tabs on a desktop computer.

Schedule:

  • 9:30 AM 6:30 PM
  • Monday to Friday

Pay:
$11,000.00 per month

Ability to commute/relocate:

  • 34270, Durango, Dgo: Reliably commute or planning to relocate before starting work (required)

Language:

  • English (required)

Work Location:
In person

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