Associate Customer Service

hace 1 semana


Ciudad de México, Ciudad de México Celanese International Corporation A tiempo completo

Responsabilidades:

  • Accurate order entry, Enter orders in less than 24 hours
  • Manage orders defects in open order report. Daily review of open order portfolio.
  • Order tracking and tracing with Logistics, OTD 90% or greater
  • Problem solve cases/Customer inquiries promptly with little to no supervision, Average resolution in less than 1 day.
  • Supply Chain project support, Support strong partnerships and collaborations to meet firm deadlines
  • Maintain training requirements, As defined by corportate policy.
  • Accurate record keeping and updates of customer master records, Maintain master records frequently
  • Quality notification entry, Entry in less than 24 hours
  • Quality notification closure, Resolution in less than 30 days

Competencias:

  • Bachelor's Degree with a Supply Chain, Logistics, Business, Economics, or related emphasis
  • Advanced English and Spanish required, and Intermediate Portuguese a plus (not required)
years of Customer Service/Account Management experience

  • Familiarity with ERP system (SAP, Oracle, JDE, etc.)Solid MS Excel skills.
  • Previous Supply Chain or customer service experience.
  • Good understanding of market dynamics in supply chain logistics.
  • Advanced time management skills and ability to selfmanage incoming requests and demands based on deadlines and business/customer requirements.
  • Ability to handle stressful situations and mitigate problems quickly.
  • Positive attitude and aptitude to handle change including ability to manage shifting priorities quickly based on customer needs.
  • Strong understanding of urgency to mitigate challenging situations and understanding that time is of the essence.
  • Team player and motivated to interact with peers in order to develop and grow.
  • Ability to build relationships and exhibit a high degree of social interaction.

What we offer:

-
Excellent Salary**:

- ** Christmas bonus

  • Above law.**:
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PTO'S:

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Vacation premium:

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Supermarket coupons:

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Restaurant coupons:

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Saving funds:

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PTU:

-
Retirement Plan:

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Medical Plan:

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Leaves:

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Social security + all by law benefits:

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Transportation:

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All the tools and equipment you may need.

Videos to Watch:

Celanese - The chemistry inside innovation - YouTube

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