Customer Service Manager

hace 1 semana


Ciudad de México, Ciudad de México ALTEN MÉXICO A tiempo completo

Welcome to ALTEN Mexico, a renowned engineering company focusing on delivering cutting-edge solutions for engineering, technology, and product development projects with a dedicated team of over 350 professionals serving diverse industries like Automotive, Energy, Aeronautics, Banking & Insurance, Telecom & Multimedia, and Rail. ALTEN Mexico provides a wide range of services from project design development to test/validation, programming, implementation, and manufacturing, operating under the umbrella of the ALTEN Group, a leading global player in engineering and technology consulting committed to excellence.

We are currently on the lookout for a passionate and seasoned Customer Service Manager specializing in Digital Payment to join our team. As a Customer Service Manager - Digital Payment, your role will encompass overseeing and enhancing customer service operations linked to digital payment services, fostering collaboration with cross-functional teams to ensure smooth customer interactions, resolve issues, and boost overall customer satisfaction.

Requirements

To qualify for the role of Customer Service Manager - Digital Payment, candidates should meet the following criteria:

  • Bachelor's degree in Business Administration, Marketing, or a related field
  • Demonstrated track record in customer service management, specifically within the digital payment sector
  • Sound grasp of digital payment systems, technologies, and industry trends
  • Proficient in customer service best practices and strategies
  • Sharp analytical and problem-solving capabilities
  • Effective communication and interpersonal aptitude
  • Ability to collaborate with diverse teams and stakeholders
  • Prior experience in leading and supervising customer service teams
  • Fluency in both English and Spanish

Benefits

  • Health Care Plan (Medical, Dental & Vision)
  • Family Leave (Maternity, Paternity)
  • Training & Development Opportunities
  • Wellness Resources Support


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