CS Analyst

Improvado is an AI-powered, unified platform designed for marketing teams in medium to large-scale enterprises and agencies, who are looking to automate complex marketing intelligence and reporting to make decisions with ease. Improvado gathers, organizes, and untangles marketing data to deliver instant insights through BI and AI, helping to eliminate complexity, delivering laser-focused insights to optimize budgets, enhance campaign efficiency and marketing ROI.

As a rapidly scaling Series A startup that raised $34 million in funding, we're proud to partner with globally recognized brands such as ASUS, Docker, Activision, H&R Block, and many others. Our diverse team of curious, open, and hard-working individuals is committed to cultivating a fast-paced, agile culture that values personal and professional growth.

About the role

We're looking for an Analyst / Integration Specialist to join the Improvado Team. It's an interesting role between a Business Analyst and Data Analyst with a focus on researching different marketing APIs, writing technical reqs, and working with ETL/ELT pipelines.

Please note that relocation to Latin American countries is a requirement for this position.

• Deep diving into the customer's business, their marketing tools, data structure, DWHs, etc
• Researching and testing 3rd-party marketing APIs
• Custom cases Implementation (SQL)
• Being an expert in terms of building ETL/ELT pipelines behind Improvado's customers
• Learning the Improvado product and contributing to its improvement
• Routine tasks automation and optimization
• Requirements gathering and writing specs for new data integrations

• 3+ years of experience working as an Integration Specialist, API Analyst, Data Analyst, Web Analyst, Business Analyst, QA Engineer, Technical Support Engineer (L2+), or similar roles requiring knowledge of API/Postman/Swagger/SoapUI
• Good SQL skills (you can write JOINs; bonus points if you're familiar with window functions, VIEW, regular expressions, etc.)
• Experience in working with 3rd-party APIs (REST/SOAP): querying, testing, documenting, etc.

• Knowledge of Marketing Analytics
• You have worked in a consulting-like organization or digital marketing agency
• Excellent knowledge of ETL/ELT Concepts
• Ability to write queries through Postman/SoapUI/Swagger
• 27 days of PTO per year
• US holidays and additional days off
• Extremely fun & open startup environment