IT Tech Specialist

hace 1 semana

Mexicali, Baja California, México Spark A tiempo completo
Essential

Responsibilities:

  • Demonstrates Customer Service & Troubleshooting skills with composure and professionalism inperson, on the phone, and in writing.
  • Maintain the confidentiality in the information that is handled when the requests are made and support is given.
  • Documents issues and requests into the help desk ticketing system then either resolves or escalates to the appropriate resource.
  • First level troubleshooting of laptops, desktops, servers, network related or attached systems.
  • Listens and responds to customer needs.
  • Uses critical thinking to resolve customer issues.
  • Recommends or performs minor remedial actions to correct problems.
  • Maintain Active directory user account and security consistency.
  • Escalate and redirect help desk Incidents to the appropriate technical resources.
  • Installation and maintenance of Windows based PC/Laptops in an enterprise environment.
  • Configure/Troubleshoot and install laptops, workstations, scanners, printers, faxes, mobile phones, iPads and all technologybased peripherals physically and remotely.
  • Responds to client inquiries concerning systems operation and diagnoses system hardware, software, and operator problems.
  • Installing software patches as needed and eradicating spyware/viruses.
  • Performs department standard preventive maintenance and repairs.
  • First level helpdesk support
  • Use discretion to prioritize and complete end user requests for support.
  • Performs other duties as assigned

Job Requirements:

Competencies:

w Sense of Urgency:
IT issues usually start at the IT help desk. Must understand and direct the team to address issues by the required SLA timeline. There are times where critical business functions depend on IT products and services working as soon as possible.

w Communication:

There are always multiple activities and projects working simultaneously where clear and concise communication is necessary to avoid confusion.


w Customer Focus:
The IT Helpdesk and Tech Support team exists to support our customers, the internal computer users. We will provide the level of service that insures as little down time as possible for the business.

w Teamwork:

The IT team consists of several local and remote resources where a team atmosphere is of the utmost importance to be able to work as one group spread out across North America.

w Soft Skills

  • The ability to engage customers verbally in a professional manner.
w Self-Starter - The ability to be sufficiently motivated or ambitious to start a new task or project independently.

Qualifications:

  • Knowledge of computer hardware and software
  • Ability to troubleshoot and correct a wide array of IT enterprise user problems.
  • Ability to receive and utilize training proficiently to implement in the work environment.
  • Working knowledge of Cisco/Avaya phone systems desired
Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education/Experience:


Bachelor's Degree or equivalent from four-year College; or four years related experience and/or training; or equivalent combination of education and experience.


Language Ability:
Ability to read and interpret documents such as safety rules, operating and maintenance instructions, reference materials and procedure manuals. Ability to write reports and correspondence. Ability to speak effectively before groups. Speak English between 75-100%

Math Ability:

Reasoning Ability:
Ability to solve problems and deal with a variety of concrete variables in situations where only limited standardization exists.

Computer Skills:


To perform this job successfully, an individual should have knowledge of troubleshooting a PC environment, Internet software, spreadsheet and word processing software, operating systems, advanced knowledge of computers, networking and peripheral hardware.


Certificates, Licenses, Registrations:
Desirable but not required MCSE, A+, Network +, CCNA

Supervisory Responsibilities:
This job has no supervisory responsibilities.

Work Environment:


The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Physical Demands:


The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job the employee is frequently required to sit. The employee is frequently required to walk. The employee is occasionally required to lift up to 50 pounds.

Personal Trait Profile

  • Selfsufficient
  • Enthusiastic
  • Team orientation (knows when to lead and when to follow)
  • Lives the "continuous improvement" philosophy and can drive c

  • IT Service Delivery Specialist

    hace 1 semana

    Mexicali, Baja California, México Insulet Corporation A tiempo completo

    Insulet started in 2000 with an idea and a mission to enable our customers to enjoy simplicity, freedom and healthier lives through the use of our Omnipod product platform. In the last two decades we have improved the lives of hundreds of thousands of patients by using innovative technology that is wearable, waterproof, and lifestyle accommodating. We are...

  • Lead Specialist IT Support

    hace 1 semana

    Mexicali, Baja California, México Avantor A tiempo completo

    The Opportunity:Avantor is looking for a dedicated and experienced IT Support Lead Specialist.IT Support Specialist will Support the planning, acquisition, installation, control, management and maintenance of the organization's local/wide area networks, computer systems, software, peripherals, and telecommunications. Works independently under close...

  • It Technician

    hace 1 semana

    Mexicali, Baja California, México Intuitive A tiempo completo

    Job DescriptionPrimary Function of Position: The IT Support Technician I is, on a day-to-day basis, responsible for first line user support for all IT related issues, problems, and training. The IT Support Specialist I is also responsible for creating, and dispatching Work Orders to Tier II and Tier III specialists using our help desk utility. Successful...

  • IT Technician

    hace 1 mes

    Mexicali, Baja California, México Intuitive Surgical A tiempo completo

    Job DescriptionPrimary Function of Position:The IT Support Technician I is, on a day-to-day basis, responsible for first line user support for all IT related issues, problems, and training. The IT Support Specialist I is also responsible for creating, and dispatching Work Orders to Tier II and Tier III specialists using our help desk utility. Successful...

  • IT Technician

    hace 1 semana

    Mexicali, Baja California, México Intuitive Surgical A tiempo completo

    Job DescriptionPrimary Function of Position:The IT Support Technician I is, on a day-to-day basis, responsible for first line user support for all IT related issues, problems, and training. The IT Support Specialist I is also responsible for creating, and dispatching Work Orders to Tier II and Tier III specialists using our help desk utility. Successful...

  • Bilingual Tech Support Specialist

    hace 1 semana

    Mexicali, Baja California, México Foundever - Tlalnepantla de Baz, Estado de México A tiempo completo

    Foundever sigue creciendoIntégrate al mejor equipo de call center, como ejecutivo bilingue de atención al cliente.CONTRATACIÓN INMEDIATAActividades:Brindar Tech Support a clientes para una empresa Estadounidense.Modalidad: 100% en sitio.Training 100% pagadoJornada laboral de 8 hrs laboradas + 1 hr de lunch, con 2 días de Descanso...

  • Tijuana - Sr. It Service Delivery Tech

    hace 1 semana

    Mexicali, Baja California, México Integer Holdings Corporation A tiempo completo

    Tijuana - Sr. IT Service Delivery Tech page is loaded Tijuana - Sr. IT Service Delivery Tech Apply locations Tijuana South - TJS time type Full time posted on Posted 17 Days Ago job requisition id R25433 By living according to a common set of values, we create a culture that unifies, embraces the uniqueness we all bring to the company, and positions Integer...

  • IT Technician

    hace 1 semana

    Mexicali, Baja California, México Intuitive Surgical A tiempo completo

    Company DescriptionEn Intuitive, estamos unidos detrás de nuestra misión: creemos que la atención mínimamente invasiva es la atención que mejora la vida. Mediante la inventiva y la tecnología inteligente, ampliamos el potencial de los médicos para curar sin limitaciones. Como pioneros y líderes del mercado en cirugía robótica, nos esforzamos por...

  • IT Technician

    hace 1 semana

    Mexicali, Baja California, México Intuitive A tiempo completo

    Company Description Descripción de la empresa En Intuitive, estamos unidos detrás de nuestra misión: creemos que la atención mínimamente invasiva es la atención que mejora la vida. Mediante la inventiva y la tecnología inteligente, ampliamos el potencial de los médicos para curar sin limitaciones. Como pioneros y líderes del mercado en cirugía...

  • Data Specialist

    hace 1 semana

    Mexicali, Baja California, México Psc Industries A tiempo completo

    The Data Integration Specialist will partner on a global basis with Thomson (Regal Rexnord) stakeholders, IT staff and external service providers to cultivate and maintain product data integrity throughout our database solutions. Areas of responsibility will include traditional b ...i Ad Vantive: A New Company Built On Our Legacy Baxter is on a journey to...

  • IT Specialist

    hace 1 semana

    Mexicali, Baja California, México Grupo Empresarial AHC A tiempo completo

    y detalle de las actividadesExperiência y requisitosNúmero de vacantes 1Área Informática/Sistemas/TI/Programación/SoftwareContrato PermanenteModalidad HomeofficeTurno DiurnoJornada Tiempo CompletoEstudios Carrera ProfesionalInglés Hablado: 75%, Escrito: 100%Sexo IndistintoDisponibilidad p. viajar No

  • IT Service Desk Specialist

    hace 1 semana

    Mexicali, Baja California, México Intuitive A tiempo completo

    Company Description: Descripción de la empresaEn Intuitive, estamos unidos detrás de nuestra misión: creemos que la atención mínimamente invasiva es la atención que mejora la vida. Mediante la inventiva y la tecnología inteligente, ampliamos el potencial de los médicos para curar sin limitaciones.Como pioneros y líderes del mercado en cirugía...

  • Data Integration Specialist

    hace 1 semana

    Mexicali, Baja California, México Thomson Industries, S. de R.L. de C.V. A tiempo completo

    The Data Integration Specialist will partner on a global basis with Thomson (Regal Rexnord) stakeholders, IT staff and external service providers to cultivate and maintain product data integrity throughout our database solutions. Areas of responsibility will include traditional business analysis, data analysis, and ownership of data quality and...

  • Master Data Specialist

    hace 1 semana

    Mexicali, Baja California, México International Flavors & Fragrances A tiempo completo

    Press Tab to Move to Skip to Content Link Select how often (in days) to receive an alert: Create Alert Select how often (in days) to receive an alert: Master Data Specialist (maternity cover)Company: IFF Family of Companies Job Description For our Global Customer Master Data Group (CMG) we are looking for a motivated individual to support our colleagues...

  • Allocation Specialist Trabajos En México

    hace 1 semana

    Mexicali, Baja California, México Thermo Fisher Scientific A tiempo completo

    Work Schedule Other Environmental Conditions Office Job Description CRG is a leading global contract research organization. At CRG we are passionate, deliberate, and driven by our purpose - to improve health. Summarized Purpose: Forecasts, tracks andWork Schedule Other Environmental Conditions Office Job Description CRG is a leading global contract research...

  • Channel Sales Specialist

    hace 1 semana

    Mexicali, Baja California, México 3M Group A tiempo completo

    Channel Sales Specialist - Tijuana page is loaded Channel Sales Specialist - Tijuana 申请 remote type Remote locations MX, Mexico City, Virtual time type Full time posted on 发布于昨天 job requisition id R M has a long-standing reputation as a company committed to innovation. We provide the freedom to explore and encourage curiosity and creativity....

  • Desktop System Specialist

    hace 1 semana

    Mexicali, Baja California, México Maxeon A tiempo completo

    Powering Positive ChangeIn a world of constant change, the only way to make a meaningful impact is to stay ahead of the curve. That's why at Maxeon Solar Technologies we've been pushing the boundaries of solar innovation every day for 35 years - from the very edge of outer space to countless rooftops below.Our highly advanced solar products are powering the...

  • Catalog and Repricing Specialist

    hace 1 semana

    Mexicali, Baja California, México Ultimate Beauty A tiempo completo

    We're on a mission to re-invent the fundamentals of e-commerce. As a reseller, with more than 10 years of experience in the beauty industry, we're expanding into new categories and market places, aiming to make it possible to buy and sell anything, anywhere. If you're ready for the ride of your life, we're in hypergrowth, growing more than 200%, 3 years in a...

  • Regulatory Affairs Specialist

    hace 1 semana

    Mexicali, Baja California, México Mondelez International A tiempo completo

    Regulatory Affairs Specialist page is loaded Regulatory Affairs Specialist Apply locations Tlalnepantla, Mexico time type Full time posted on Posted 4 Days Ago job requisition id R Job Description Are You Ready to Make It Happen at Mondelez International? Join our Mission to Lead the Future of Snacking. Make It With Pride. You execute the regulatory affairs...

  • Regulatory Affairs Specialist

    hace 1 semana

    Mexicali, Baja California, México Mondelez International A tiempo completo

    Regulatory Affairs Specialist page is loaded Regulatory Affairs Specialist Apply locations Tlalnepantla, Mexico time type Full time posted on Posted 4 Days Ago job requisition id R Job Description Are You Ready to Make It Happen at Mondelēz International?Join our Mission to Lead the Future of Snacking. Make It With Pride.You execute the regulatory affairs...