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analyst client support
hace 2 semanas
SURA Investments Somos una plataforma Latinoamericana con alcance global, experta en soluciones de inversión y gestión de activos para personas, empresas e instituciones. Ponemos la innovación y tecnología al servicio de las inversiones y las personas, siempre considerando el desarrollo sostenible de los países en donde tenemos presencia
Estamos buscando el mejor talento
Analyst Client Support
Misión:
Ser parte del centro de atención especializada a clientes corporativos, como área de atención al cliente de cualquier arquetipo, su desempeñando estará basado en atención a solicitudes especiales y estandarizadas.
Responsabilidades:
- Resolución en tiempo a dudas generales de clientes corporativos
- Respuesta a solicitudes especiales a áreas específicas (inversiones, riesgos, relacionamiento, operaciones)
- Enlace y canalización de dudas o solicitudes especiales (inversiones, riesgos, relacionamiento, operaciones)
- Capacidad de respuesta de dudas particulares y estándares
- Seguimiento a dudas y solicitudes estándares
- Dar soporte transaccional a los administradores de los beneficios
- Canalización y enlace de clientes nuevos a las áreas correspondientes
- Capacitación a clientes (administrador) de registro y consulta de la plataforma de Sura
- Actualización de documentos legales de clientes
Requisitos:
- Carrera o Pregrado: Finanzas, Economía, Administración, Ingeniería.
- Conocimiento básico del cargo: Negocio Institucional y mercado financiero Inversiones y mercados, Principales indicadores económicos
- Áreas de experiencia: Finanzas, Mercado, Atención a Cliente
- Años de experiencia requerida: De 0 a 2 años
- Inglés intermedio - avanzado Indispensable Conversacional
¿Dónde estará ubicado el cargo?
- Ciudad de México, Avenido Reforma 222 piso 2
¿Qué te ofrecemos?
· Oportunidad de trabajar en una compañía multicultural con presencia en 6 países de Latinoamérica
· Tiempo libre, cumpleaños, matrimonio, nacimiento hijos, entre otros.
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