Analyst, TBS Support Ops

hace 7 días

Ciudad de México, Ciudad de México Dew Software Inc A tiempo completo

Dew Software is currently seeking a self-motivated and detail-oriented Analyst to join our TBS Support Ops team. As a leading player in the Digital Transformation space, we take pride in our commitment to excellence and customer satisfaction. Operating globally with a presence in 9 countries, our organization emphasizes robust processes, stringent quality standards, and unwavering focus on delivering exceptional outcomes. In this role, you will play a key part in providing support and operational assistance to our TBS (Technology Business Support) team, ensuring the smooth operation of our systems and applications. This is an exciting opportunity to join a dynamic and innovative organization and contribute to our ongoing success.

Responsibilities
  • Provide support and assistance to the TBS team, troubleshooting issues and providing resolutions
  • Monitor and ensure the availability, performance, and security of systems and applications
  • Collaborate with cross-functional teams to implement new technology solutions and enhancements
  • Document and maintain system configurations, processes, and procedures
  • Contribute to the continuous improvement of operational processes and procedures
  • Stay up-to-date with industry trends and emerging technologies related to TBS
  • Bachelor's degree in Computer Science or related field
  • 2+ years of experience in a similar support or operations role
  • Experience with troubleshooting and resolving technical issues
  • Strong knowledge of systems and applications in a technology environment
  • Excellent problem-solving and communication skills
  • Ability to work collaboratively in a cross-functional team
  • Experience with ITIL or other relevant certifications is a plus
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