Customer Service

hace 1 semana


Chihuahua, Chihuahua, México Electro Componentes de México S.A. de C.V. A tiempo completo

The main objective of the
_Material Customer Service_ is to provide customer support to a set list of customer accounts.


Has three main focus areas:

  • Maintenance and understanding of customer demands
  • Managing customer shipments
  • Managing communication around areas that impact demand and/or shipments

Your Responsibilities:

  • Daily maintenance of demand forecasts and purchase orders into BPCS, ensuring adherence to order acceptance policies
  • Analyzing customer demands for errors and changes, taking ownership of the customer needs and ensuring communication internally and externally
  • Managing shipments by creating warehouse and plant pick tickets and follow up to ensure loads are complete when shipped including working after standard shifts for expedites and tracking and/or calls and urgent queries from customers
  • Working with Production, Shipping, Materials and other departments to respond to customer inquiries or issues in a timely manner
  • Developing inventory, production and delivery plans for the customer
  • Serving as the "voice of the customer" and ensuring that our organization understands customer business requirements and expectations
  • Assisting in new part introduction projects, ensuring that all necessary demand, production and inventory plans are in place to ensure a successful launch
  • Anticipating customers' needs in order to ensure maximum customer satisfaction
  • Ensures ownership and business continuity for account coverage

Qualifications, knowledge and skills:

  • Bachelor's degree is preferred
  • Excellent written and spoken communication skills in Spanish
  • Detail oriented with the ability to multitask and set priorities
  • Strong desire and ability to serve customers and solve problems
  • Must be able to work well independently and escalate appropriately
  • Strong analytical skills including use of Excel, including Pivot tables, waterfall analysis
  • Strong knowledge of customer facing ECI processes

Pay:
$1.00 - $2.00 per month

Education:

  • Bachelor's (preferred)

Experience:

Supply Chain: 2 years (required)
Customer Service: 3 years (required)

Language:

  • Ingles (required)

Work Location:
In person

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