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Operations Specialist Jr

hace 2 meses

Granada, México Nestle Operational Services Worldwide SA A tiempo completo

About IT in Nestlé


We are a team of IT professionals from many countries and diverse backgrounds, each with unique missions and challenges in the biggest health, nutrition and wellness company of the world.

We innovate every day through forward-looking technologies to create opportunities for Nestlé's digital challenges with our consumers, customers and at the workplace.

We collaborate with our business partners around the world to deliver standardized, integrated technology products and services to create tangible business value.


Under the supervision and guidance of her/his primary Community of Practice Lead and Product Group Manager based in Switzerland, the Operations Jr Specialist participates in sustain, deployment, retirement and leverage for a product or a platform.

The Operations Jr Specialist contributes for the effective and efficient operational support of the aligned products.

S/He also contributes to operational service management processes to ensure quality, efficiency, productivity and agility goals are achieved, under the guidance of others.


Position Snapshot

Location:
Nestlé México

Stream:
Workforce 360

Type of Contract:
Permanent

Key Responsibilities:

  • Cotributes to the delivery of efficient and secure IS/IT operations, supports IS/IT systems that fulfill the needs of the business, and provides input to the development team and tech lead as well as to peers responsible for other aspects of operations
  • Participates in supporting processes that include incident, problem, change, configuration, and event management
  • Contributes to IS/IT strategic service partners providing the required level of service, system performance and functionality required to meet business commitments
  • Supports the implementation and management of quality and efficiency improvements of IS/IT service delivery, to drive value and support
  • Supports market & project testing; supports specification, configuration & sustain activities and utilizes 3rd party services as directed
  • Participates in the assessment of external and internal technology capabilities with a focus on suitability for integration with the existing IS/IT operations environment
  • Participates in smallscale projects (managed work activities) for the deployment of functionalities
  • Works with product or platform teams to ensure good coordination of IS/IT changes without impacting business processes
  • Works with supplier teams to ensure good coordination of product changes without impacting IS/IT Consumers and business processes
  • Contributes to operational compliance of all technologyrelated issues across IS/IT including information security, privacy, business continuity, identity management, user access and data integrity, under guidance of others

Required Profile:

  • Bachelor's degree in computer science, information systems, business administration or related field, or equivalent work experience
  • ITIL Certification
  • 12 years of experience in IS/IT, preferably working in a DevOps environment
  • Understanding of technical concepts and technologies
  • Effective communication skills and in English


 Preference
  • Experience working in a global environment and with virtual teams


 Preference
  • Experience in service management principles and execution


 Preference
  • Demonstrated experience in establishing standard processes and managing performance to achieve key metrics