Governance Specialist/ Customer Complaint
hace 3 semanas
At DuPont, we are working on things that matter; whether it’s providing clean water to more than a billion people on the planet, producing materials that are essential in everyday technology devices from smartphones to electric vehicles, or protecting workers around the world.
If you would like to be a part of a premier multi-industrial company that is delivering sustainable solutions that bring real purpose and value, of a company with collaborative spirit because it believes that we work best when we work together as a team and values the diversity of thought, then DuPont is the company for you
**WHY JOIN US?**
**Our purpose is to empower the world with essential innovations to thrive. We work on things that matter**
Have the **Opportunity** to chart your own course, challenge yourself, and acquire new capabilities to build a rewarding and fulfilling career. We reward employees with competitive pay and incentives to recognize skills, competencies, and contributions to business results.
Get to **Experience** a collaborative environment where teamwork is celebrated with flexibility that enhances balance and an inclusive atmosphere that is welcoming to all
Get to know our** Purpose** and make it yours by bringing innovations to market that improve the world, share a commitment to sustainability that makes our planet better and give back to communities in which we work and live.
DuPont Water & Protection is seeking an experienced and motivated Governance Specialist to join a part of the W&P Customer Service and Sales Operations organization. This position will be primarily responsible for implementing and managing the customer complaint process for the NA and LA regions to achieve the goal of customer satisfaction.
**Main Responsibilities**:
- Execute and manage the complaint process from entering the data to monitoring accuracy and process delays.
- Manage and serve as the primary resource for day-to-day inquiries and requests regarding customer complaints.
- Lead the Warranty Complaint process for Corian® NA region.
- Communicate closely with customer, CSRs, business and internal/external stakeholders.
- Provide training and guidance on complaint management best practices.
- Proactively troubleshoot to find solutions and provide alternatives.
- Analyze operating results and anticipate patterns, emerging trends, and links of recurring nature to streamline and standardize the process and practice.
- Engage in the Governance process automation journey to improve productivity.
- Keep proper records for strong documentation and compliance.
- Provide backup support to other members in a group.
**Qualifications**:
- Bachelor’s degree or related significant business experience of a minimum of 1-2 years in customer service.
- Fluent in English, Portuguese, and Spanish (both written and spoken)
- Excellent interpersonal and communication skills including verbal, listening and written
- Very strong ownership, highly positive minded and self-motivated. Weigh on collaboration with others and teamwork
- Eager to develop competency by performing structured tasks and continuous learning about business, process and system
- Ability to work effectively with a high level of accuracy
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