Technical Account Advisor
hace 1 semana
Blue Yonder Title:
- Technical Account Advisor
Overview:
- Leading AIdriven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work"
- Seeking an astute individual that has a strong technical foundation along with excellent communication and customer facing skills who can help in maintaining relationships with our customers, addressing their technical needs as well as finding opportunities for expanding client database
Scope:
- Core responsibilities to include maintain the system health, reviewing customer SLAs and conducting review meeting with customers, keeping a track of customer consumption and reporting to both internal and external stakeholders, contribute towards renewals and prevent customer attrition
What you'll do:
- Overall ownership of the customer
- Produce and deliver monthly SLA reports to customers, and ensure SLA compliance
- Ensure adherence to SaaS policies and procedures
- Escalation management and identifying customer success plan
- Regular customer connects to review system health and open cases
- Monitor and report consumption and adoption metrics
- Maintain customer relationship and identify potential expansion opportunities
- Work towards making the customer a referenceable contact
What we are looking for:
- Bachelor's degree and minimum 7 to 8 years' experience in Software development
- Strong communication skills and escalation management skills
- Knowledge of SaaS and Cloud
- Supply chain knowledge is an added advantage
Our Values
If you want to know the heart of a company, take a look at their values. Ours unite us. They are what drive our success - and the success of our customers.
Does your heart beat like ours? Find out here:
Core Values
- Diversity, Inclusion, Value & Equality (DIVE)
Diversity Report
which outlines our commitment to change, and our
video
celebrating the differences in all of us in the words of some of our associates from around the world.
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
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