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Production Service Developer

hace 3 meses

Zapopan, Jalisco, México Oracle A tiempo completo
We are specifically looking for a
Senior Production Service Developer to join Employee Experience Engineering.

You will be responsible for administering large scale and complex technology systems focused on improving collaboration services used across the entire Oracle employee population.


Responsibilities for this role include:

  • Solve Slack access related problems
  • Create documentation and educate users
  • Provide support to channel / workspace admins
  • Manage admin privileges, channels and workspaces
  • Meet with Slack engineering / product teams to give guidance
  • Drive resolution of incidents and service outages
  • Evaluate telemetry data to identify and solve user issues
  • Work in Agile development environment that is globally disperse
  • Partner with our Product and Program Management teams to deliver new features
  • Collaborate with internal security teams to make systems meet or exceed expectations
  • Have solid communication skills and the ability clearly explain complex technical concepts
  • Proactively identify and resolve risks and issues that may impact the team's ability to execute

Desired Skills and Experience:

  • 4+ years relevant experience supporting SaaS platforms (Slack)
  • Experience with collaboration for systems like the following; Threaded Media (Slack, Microsoft Teams & Viva Engage), Web Conferencing (Zoom, Microsoft Teams), Microsoft O365, etc.
  • Demonstrated ability to effectively communicate (oral and written) at different levels in the org
  • Selfdriven problem solver; able to thrive in a dynamic, ambiguous, and customerfocused environment
  • Highly analytical, technically proficient, and able to learn new tools and software quickly
  • BS or MS degree in CS or equivalent experience relevant to functional area