Fullstack Software Support Engineer

hace 2 semanas


Guadalajara, Jalisco, México Punto Commerce A tiempo completo

Responsabilidades:

  • Diagnosticar y Resolver los tickets de soporte que se le asignen en tiempo y forma.
  • Dar seguimiento a los clientes con una comunicación puntual y clara.
  • Proponer mejoras prácticas de desarrollo para eficientar el soporte.
  • Realizar pruebas de funcionalidad y calidad.
  • Hacer un rastreo preciso de sus tiempos de ejecución.

Requisitos:

  • Nível de estudios: ingeniería en computación, o afin
  • Software: Postman. GitHub. Google Suite. Jira, Microsoft Proyect. Paquetería de Office
  • Experiência: 2 años o más.
  • Idioma: inglés avanzado.

INDISPENSABLE:

  • Experiência brindando un soporte y atención al cliente excepcional.
  • Experiência en soporte de software.
  • Dominio de los lenguajes:HTML, CSS.
Por lo menos 2 años de experiência con los frameworks:

  • Bootstrap
  • ReactJS
  • AgularJS
  • NodeJS
  • NextJS

DESEABLE:

Experiência en

  • Herramientas de eCommerce.
  • Soporte a Webjobs e integraciones vía API REST
  • Conocimeinto de Salesforce Commerce Cloud y el Framewor SFRA
  • Creación y lectura de archivos XML

Competencias:

  • Capacidad de análisis.
  • Resolución de conflictos.
  • Comunicación asertiva.
  • Administración del tiempo.
  • Trabajo en equipo.

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado

Salario:
Hasta $38,000.00 al mes

Horario:

  • Lunes a viernes
  • Turno de 8 horas

Prestaciones:

  • Descuento de empleados
  • Descuentos y precios preferenciales
  • Días por enfermedad
  • Horarios flexibles
  • Seguro de gastos médicos mayores
  • Seguro dental
  • Trabajo desde casa
  • Vacaciones adicionales o permisos con goce de sueldo

Tipos de compensaciones:

  • Bono de productividad

Educación:

  • Licenciatura terminada (Obligatorio)

Lugar de trabajo:
remoto híbrido en 45645, Tlajomulco de Zúñiga, Jal.
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