Tech Support L1

hace 2 semanas


Mérida, Yucatán, México Baldesigns de México A tiempo completo

Essential POSITION Functions:

  • Ability to handle the customer tickets assigned to them via JIRA support board
  • Ability to take live calls from reps, customers, and AE's and enter them as customers tickets to resolve.
  • Possess the skills to troubleshoot issues and to dig for details when working customer tickets
  • Possess data entry skills and ability to easily navigate between computer screens, interpret and input information correctly utilizing proper keyboard techniques, treating company and other sensitive material with professionalism and confidentiality
  • Possess organizational skills, appropriately prioritizing requests and department activities while managing interruptions and attending to details to complete tasks within deadlines
  • Write and speak clearly, concisely and with tact in a variety of settings using effective communication skills
  • Inform others using various communication tools to provide meaningful, accurate information people need to make decisions
  • Use remote software in a professional manor to take control of a customer's computer to assist with an issue too hard to resolve just over the phone.

EDUCATION/EXPERIENCE:

  • 1+ years of customer service, call center experience is a huge plus
  • Knowledge of Jira, and Adobe Products
  • Exceptional analytical ability with proven track record of datadriven success
  • Strong communication and organizational skills; extremely detailoriented
  • Proficient in MS Excel, Adobe InDesign, Adobe Photoshop, Balfour Publishing Editors (SW, Encore, BT), Balfour sites
  • Selfstarter with ability to thrive in a highly dynamic environment; able to work with mínimal supervision
  • Demonstrated ability to organize and prioritize workload
  • Knowledge of Scholastic and Publishing terminology (Spreads, Cutback, Signatures, Spot Colors vs Process Colors, ORP, Types of metals, etc)
  • Ability to talk to people with different levels of computer skills (Experts like Devs down to Middle School students very new to computing)

Tipo de puesto:
Tiempo completo, Por tiempo indeterminado

Salario:
$12,300.00 al mes

Horario:

  • Lunes a viernes
  • Turno de 8 horas
  • Turno matutino

Prestaciones:

  • Seguro de vida
  • Vales de despensa

Tipos de compensaciones:

  • Bono anual
  • Bono de asistencia
  • Bono de puntualidad

Puede trasladarse/mudarse:

  • Mérida, Yuc: Trasladarse al trabajo sin problemas o planear mudarse antes de comenzar a trabajar (Obligatorio)

Idioma:

  • Inglés (Obligatorio)

Lugar de trabajo:
Una ubicación

  • Mérida, Yucatán, México Daytrip A tiempo completo

    Join the Daytrip team as a Customer Support Specialist and build on your professional skills, while helping us become a globally recognized travel brandOur young team of customer-focused, travel and tech enthusiasts is on a mission to create a new approach to traveling, and become a household name for travel needs by creating unforgettable memories for...


  • Mérida, Yucatán, México Square A tiempo completo

    Job DescriptionMerchants hire a Help & Support Team to provide them with timely solutions to ensure their business success.As a software engineer on this team, you'll contribute to evolving support products for Square's vast community of merchants. We focus on experimentation, personalization, and relevance to guide sellers to the right support experiences,...


  • Mérida, Yucatán, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...


  • Mérida, Yucatán, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...


  • Mérida, Yucatán, México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Mérida, Yucatán:Sobre nosotros Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA, NFL, MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y siempre buscar el mejor servicio, estamos posicionando nuestra presencia en México, por ello,...


  • Mérida, Yucatán, México Reclutamiento IT A tiempo completo

    Vacante para la empresa Reclutamiento IT en Mérida, Yucatán:Sobre nosotros Somos una empresa con más de 100 años en el mercado colaboramos con grandes ligas como NBA, NFL, MLS entre otras, nos distingue la calidad en el servicio, uso innovador de tecnología y siempre buscar el mejor servicio, estamos posicionando nuestra presencia en México, por ello,...

  • Flight Travel Agent

    hace 2 semanas


    Mérida, Yucatán, México Worldia A tiempo completo

    Who we are Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualised travel by combining a powerful technology, a top-quality product curation and a premium customer service. We are in hyper growth and we have raised €25M in Worldia is scaling with a lot of exciting projects: the...

  • Air Travel Agent

    hace 2 semanas


    Mérida, Yucatán, México Worldia A tiempo completo

    Who we are Worldia is a B2B2C travel platform for tailor-made trips. We enable any partner to tap into the huge potential of individualised travel by combining a powerful technology, a top-quality product curation and a premium customer service. We are in hyper growth and we have raised €25M in Worldia is scaling with a lot of exciting projects: the...

  • Kwan Front End Developer

    hace 2 semanas


    Mérida, Yucatán, México Kwan Technology Inc A tiempo completo

    You will collaborate with and across agile teams in Kwan technology to design, develop, test, implement, and support technical solutions in full-stack development tools and technologies. Share your passion for staying on top of tech trends, experimenting with and learning new technologies, participating in internal & external technology communities, and...


  • Mérida, Yucatán, México Mortgage Ledger A tiempo completo

    J.P. Morgan Paymentsis one of the world's largest, most trusted and innovative full-service providers of domestic and international cash management, liquidity, commercial card, FX, escrow solutions and merchant services. With more than 135,000 corporations, financial institutions, public sector agencies and non-government clients in over 180 countries across...


  • Mérida, Yucatán, México Subsea 7 A tiempo completo

    OrganisationPositionSurvey Software Specialist (i-Tech Services)Vacancy ref81925Based inMeridaBusiness areaSubsea & ConventionalWorking hours40 hours per weekContract typeStaffClosing date31/07/2023Vacancy informationOverview of roleSubsea 7 has an exciting opportunity for a Software Development Engineer within the Central Engineering Team based in Merida,...

  • Sales Representative

    hace 2 semanas


    Mérida, Yucatán, México Producciones Digitales Yoco SCP A tiempo completo

    We are hiring a Sales Representative for our team of high performance web and app developers. Yoco is a women-led tech company based in Merida, Yucatan, with 20+ years of history in the mexican IT scene and hundreds of projects successfully delivered.This is a key position in our team, as we look for a digital-driven professional to help our customers...


  • Mérida, Yucatán, México Boldr A tiempo completo

    A LITTLE BIT ABOUT BoldrBoldr is the first global B-Corp dedicated to delivering world-class Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...

  • Technical Lead

    hace 2 semanas


    Mérida, Yucatán, México The Ksquare Group A tiempo completo

    Mérida, Yucatán, MXFull-timeRemoteAbout UsThe Ksquare Group was established in 2014 in Dallas TX, we are an international company with a presence in different countries such as Mexico, the USA, India, and the Dominican Republic currently being more than 250 Ksquarians and growing. We offer technological solutions through multidisciplinary Pods designed to...

  • React Native Developer

    hace 2 semanas


    Mérida, Yucatán, México STX Next Sp z.o.o A tiempo completo

    Hi thereWe are the biggest European Python Powerhouse with over 18 years of experience, and deep commitment to Agile principles. Join a group of 500+ professionals dedicated to helping customers build outstanding products.Are you the NEXT one?:At STX Next, we are developing the JavaScript Technology Department based on a growing community of enthusiasts....

  • Sr. Security Engineer

    hace 2 semanas


    Mérida, Yucatán, México Boldr A tiempo completo

    A LITTLE BIT ABOUT Boldr Boldr is the first global B-Corp dedicated to delivering worldclass Client experiences while creating access to dignified, meaningful work in communities around the world. We are a global team, united by our desire to connect diverse people with common values for boldr impact. We employ just over a thousand team members across five...


  • Mérida, México bbva A tiempo completo

    Area: BRANCHES & SUPPORT Deadline for applying: 6/7/2024 Company: 243 What are we looking for? STEM talent in the BBVA group: What we offer you? You will be part of a team of more than Technology and Data experts, in 25 countries, whose aim is to take the bank further thanks to technology. You will participate in one of the close to 1,800...

  • Cloud Ops

    hace 1 mes


    Mérida, México Orion Innovation A tiempo completo

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...

  • Cloud Ops

    hace 4 semanas


    Mérida, México Orion Innovation A tiempo completo

    Orion Innovation is a premier, award-winning, global business and technology services firm. Orion delivers game-changing business transformation and product development rooted in digital strategy, experience design, and engineering, with a unique combination of agility, scale, and maturity. We work with a wide range of clients across many industries...