Customer Support Specialist I

ABOUT THE ROLECustomer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.WHAT THE CANDIDATE WILL DO Use TMS to process shipment entries and actively lead...

About the Role**Customer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers. Use TMS to process shipment entries and actively lead timely...

Vacante para la empresa Transplace de Mexico en Monterrey, Nuevo León:ABOUT THE ROLE:Uber Freight is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carrier to obtain status of load-tendered; continue...

Additional Responsibilities Regarding Customer and Carrier RelationshipsAppointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics SpecialistCommunicate any service issues to customer and teamIdentify and update status on which Carrier missed pick up or delivery; provide sufficient...

Additional Responsibilities Regarding Customer and Carrier Relationships Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist Communicate any service issues to customer and team Identify and update status on which Carrier missed pickup or delivery; provide sufficient...

Transplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up, transit,...

About the RoleTransplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up,...

Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments Build and schedule loads in our systems Provide toptier customer service and schedule all appointments in a timely manner Support fastpaced, centralized operational account operations Process improvement Communicate with and provide feedback to the account...

Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist Communicate any service issues to customer and team Identify and update status on which Carrier missed pickup or delivery; provide sufficient comments for communication to customer Monitor and troubleshoot any problems...

About the RoleTransplace, an Uber Freight company, is looking for experienced customer service professionals with a background in Transportation, Supply Chain, or logistics. Our specialists will manage transportation functions to ensure accurate contact with carriers to obtain status of load-tendered; continue monitoring the shipment for on-time pick-up,...

This position in our Monterrey Center of Excellence supports scheduling processes for our digital brokerage operations in the US and Canada. Perform timesensitive, frontline, customer and carrierfacing work by scheduling appointments Build and schedule loads in our systems Provide toptier customer service and schedule all appointments in a timely manner...

This role in our Monterrey center of excellence is an appointments expert. The team is responsible for setting pick-up and delivery appointments and generating ideas for process and system changes that lead to improved process efficiency and/or carrier or customer experience improvement. Perform timesensitive, frontline, customer and carrierfacing work by...

About the RoleVisibility Operations provides premium support to Uber Freight's shipper base through carrier outreach and stakeholder management. We're looking for Customer Operations Specialists to monitor and problem solve service risks in real-time. Our mission is to bring real-time shipment visibility to our customers and a positive experience to our...

Posted Friday, April 12, 2024 at 5:00 AM PURPOSE The Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In...

Perform time-sensitive, front-line, customer and carrier-facing work by scheduling appointments Communicate with and provide feedback to the account operations team to improve on or create new scheduling processes Empowered participation in the development, implementation, and automation of critical business processes Build and schedule loads in our systems...

PURPOSEThe Service Specialist I position is designed to be an integral part of the Operations Account Teams. This position focuses on providing level one support for customers by focusing on continuous improvement, efficiency and providing a consistent level of service for customers and support for Account teams. In addition, the Service Specialist I...

What you'll doIdentify and update status on which Carrier missed pick up or delivery; provide sufficient comments for communication to customerMonitor and troubleshoot any problems to ensure on time serviceCommunicate directly with carriers to understand shipment statusProactively notify Shipper and/or Receiver of Load Status and reschedule pick up/delivery...

ABOUT THE ROLEUber Freight is looking for experienced customer service professionals with a background in transportation management, supply chain, and/or logistics. Our specialists will manage transportation functions to ensure daily contact with carriers, receivers, and shippers to obtain updates status of pickup and delivery appointments of tendered loads;...

Ware Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey officeThe IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...

Additional Responsibilities Regarding Customer and Carrier Relationships Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist Communicate any service issues to customer and team Identify and update status on which Carrier missed pickup or delivery; provide sufficient...