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Customer Support Specialist Ii

hace 3 meses


Monterrey, Nuevo León, México Transplace de Mexico Global A tiempo completo
Additional Responsibilities Regarding Customer and Carrier Relationships

  • Appointment Scheduling/Schedule appointments with shipper and/or receiver, update the TMS as needed and communicate with Logistics Specialist
  • Communicate any service issues to customer and team
  • Identify and update status on which Carrier missed pickup or delivery; provide sufficient comments for communication to customer
  • Monitor and trouble shoot any problems to ensure on time service
  • Proactively notify Shipper and/or Receiver of Load Status and reschedule pickup/delivery appointments when necessary
  • Update load status in system, e.g., loaded, pickup, delivery, empty, etc.
  • Update TMS with notes with any issues that may occur
  • Utilize TMS to actively manage ontime performance and automation objectives

Basic Qualifications

  • Experience not required
  • Basic Math (Includes aptitude to learn how to calculate mileage as it relates to the passage of time)
  • Bachelor's degree
  • Advanced Spanish and English written, oral, and presentation communication skills

Preferred Qualifications

  • Knowledge of Freight Industry
  • Microsoft Excel— knowledge of Microsoft Excel including but not limited to VLookup, Pivot Tables and advanced formulas
  • 1 Years of customer service experience

About Uber Freight
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