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Technical Consulting Engineer
hace 2 semanas
What You'll Do
As a Customer Experience Technical Consulting Engineer, you will work on innovative technology with a keen focus on enabling Cisco's global customers to achieve successful business outcomes.
You will be tasked with troubleshooting and resolving our customers' hardest problems. You'll soon become a technical expert in a Cisco product or solution.
You will troubleshoot customer networks in real time, decipher logs, recreate issues in our advanced labs, work with Cisco Engineering to find, investigate and fix software and hardware bugs, and more.
Coupling your technical expertise with your customer management skills, you will become the trusted technical advisor our customers turn to in their hour of need.
Create digitized intellectual capital to build Cisco's technical knowledge base
Why solve the same problem twice? As a Technical Consulting Engineer, we want you fixing the new and exciting problems, not the old, boring ones.
By harnessing the power of the Customer Experience community to identify known problems automatically, you will focus on solving the new, not the known.
We are the top tier, last line of support for Cisco's entire product portfolio.As part of a specialized technology team, you will work directly with customers of all types and sizes from all over the world.
Technical Consulting Engineers work with customer and partner engineers to not only restore their network functionality, but their confidence in Cisco's products and solutions.
Customers turn to us to solve problems, and we are the best at it.Who You'll Work
With
Engage with a wide, diverse customer base to enable users get the most from their technology
As a newly hired TCE, you will join a cohort in our onboarding program designed to build your technical expertise in Cisco-specific technologies and develop your customer engagement skills.
Who You
Are
Including but not limited to a graduate/upcoming graduate of a technical degree or certification program from a Technical Boot Camp, Apprenticeship, Community College or 4-Year University.
Strong analytical and technical problem-solving skills
Demonstrated continuous and self-guided learning in a technology field
Passion for networking, IT, computer science, or any technical field; and knowledge of adjacent technologies
Ability to multi-task, work in a dynamic team environment, and work independently
Cisco or industry certifications a plus
Able to legally live and work in the country for which you're applying, without visa support or sponsorship
Why Cisco
WeAreCisco, where each person is unique, but we bring our talents to work as a team and make a difference powering an inclusive future for all.
But "Digital Transformation" is an empty buzz phrase without a culture that allows for innovation, creativity, and yes, even failure (if you learn from it.)
Day to day, we focus on the give and take.
We give our best, give our egos a break, and give of ourselves (because giving back is built into our DNA.) We take accountability, bold steps, and take difference to heart.
Because without diversity of thought and a dedication to equality for all, there is no moving forward.So, you have colorful hair? Don't care. Tattoos? Show off your ink. Like polka dots? That's cool. Pop culture geek? Many of us are. Passion for technology and world changing? Be you, with us
U.S.
employees have
access to quality medical, dental and vision insurance, a 401(k) plan with a Cisco matching contribution, short and long-term disability coverage, basic life insurance and numerous wellbeing offerings.
Employees receive up to twelve paid holidays per calendar year, which includes one floating holiday, plus a day off for their birthday.
Employees accrue up to 20 days of Paid Time Off (PTO) each year and have access to paid time away to deal with critical or emergency issues without tapping into their PTO.
We offer additional paid time to volunteer and give back to t-
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