![Ciena](https://assets.phenompeople.com/CareerConnectResources/pp/CIENUS/images/job_logo_config-1580121864288.png)
Technical Support Engineer
hace 2 semanas
Vacante para la empresa Ciena en Cuauhtémoc, Ciudad de México:
Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our business priorities alongside meaningful social, community, and societal impact.
Scope of Responsibilities
Provide system-level pre & post-sales support for CIENA's Customer base. This includes answering incoming customer calls, testing, troubleshooting, and remote technical support for CIENA packet products.
Basic level expertise in data communications protocols including Ethernet and IP networks is required. An understanding of fiber optic transport and/or switching protocols would be an asset.
Experience with Element Management or Network Management systems would be an asset.
Specific Responsibilities
- Answer incoming calls from our global customers as well as document, validate, and capture adequate information to facilitate a technical investigation
- Troubleshoot and resolve network faults, performance issues, and configuration problems in a timely manner.
- Provide oncall duties 24x7 and/or work shifts, including public holidays and weekends when the business requires.
- Recover information necessary to escalate reported issues to senior engineers.
- Utilize debug tools as well as lab research to advance customers' technical problems.
- Provide Customer feedback to Internal teams as appropriate
- Contribute to the technical knowledgebase (KCS)
ducation and Experience
- Bachelor's degree in a technical field (e.g. Engineering, Computer Science) from a fouryear college or university with zero to three years of related experience or an equivalent combination of education and experience
- Experience in a customerfacing role would be an asset
- Exposure to systemlevel troubleshooting on Layer 2/4 networks and associated DCN networks.
- Must have excellent communications skill with the ability to communicate in the
English language both verbal and written - Excellent interpersonal skills, with the ability to communicate technical concepts to both technical and nontechnical stakeholders.
- Availability for onsite, inperson training and mentoring for a period of approximately 6 months from the start date after which a hybrid work model will be possible
- Customeroriented mindset with a strong commitment to providing exceptional customer service.
- Ability to work independently and prioritize tasks effectively in a fastpaced environment
- Ability to analyze, troubleshoot, and resolve problems
- Motivated selfstarter with excellent time management skills with a willingness and ability to learn new concepts
- Knowledge of computers, data communications, LINUX, databases, and/or IP network experience would be a benefit.
- Experience with network management systems would be beneficial
- Ability to deal with stressful situations
At Ciena, we are committed to building and fostering an environment in which our employees feel respected, valued, and heard. Ciena values the diversity of its workforce and respects its employees as individuals. We do not tolerate any form of discrimination. If contacted in relation to a job opportunity, please advise Ciena of any accommodation measures you may require.**
Nível de educación deseada:Superior - trunco
Nível de experiência deseada:
Nível Medio
Función departamental:
Tecnología / Internet
Industria:
Telecomunicaciones
Habilidades:
- packet
- routing
- switching
- ospf
- mpls
-
Technical Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México Thomson Reuters A tiempo completoTechnical Support Engineer***We are seeking a highly motivated ETS Operations Senior Engineer you will provide level two operational support to all TR employees and staff to address tickets and resolve complex issues. Additionally, this role will engage with the broader ETS team in all LCM activities.About the RoleAs a Technical Support Engineer, you...
-
Technical Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México DiDi Global A tiempo completoCompany Overview:DiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...
-
Technical Sales Engineer
hace 2 semanas
Tláhuac, Ciudad de México Marco Marketing A tiempo completoAbout usWe are professional and agile.Our work environment includes: Modern office setting Food providedTechnical Sales Engineer - Hybrid opportunityFUNCTIONProvide clients with sales advice and support on products and services. Possess strong multilingual communication skills to work in a multi discipline cross functional role. Be able to support and...
-
Field Technical Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México Hewlett Packard A tiempo completoJob Summary This role is responsible for offering comprehensive software services focused on proactive and reactive services for mission critical customers and for enhancing customer satisfaction by addressing their requirements, providing guidance, and resolving challenges within established procedures. The role monitors operational performance, drives...
-
Tech Support Senior Engineer
hace 2 semanas
Tláhuac, Ciudad de México Aveva A tiempo completoAVEVA is a global leader in industrial software. Our cutting-edge solutions are used by thousands of enterprises to deliver the essentials of life - such as energy, infrastructure, chemicals and minerals - safely, efficiently and more sustainably.We're the first software business in the world to have our sustainability targets validated by the SBTi, and...
-
Technical Support
hace 2 semanas
Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping small businesses and restaurants compete and win with technology to better connect with their customers. Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.Recently, SpotOn has: Raised $300M in...
-
Technical Support Analyst
hace 2 semanas
Tláhuac, Ciudad de México Cambridge University Press & Assessment A tiempo completoJob Title: Tech Support AnalystSalary: CompetitiveLocation: Mexico City, Mexico, HybridContract: Permanent, Full TimeDo you thrive on troubleshooting and resolving technical issues? We are seeking a Tech Support Analyst to join our global team in Mexico city, investigating and resolving technical support issues on Cambridge University Press & Assessment...
-
Microsoft Dynamics Product Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México Avanciers A tiempo completoAvanciers is a hiring Microsoft Dynamics Product Support Engineer in Mexico City, Mexico. one of our Fortune 500 clients. This is a Full time with the client. Benefits will be covered by the client.Microsoft Dynamics Product Support EngineerMexico City, MexicofulltimeKey Responsibilities: Ability to take Technical/Functional leadership in one specific...
-
Staff Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon products...
-
Sr. Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México Gigamon A tiempo completoWe are seeking a Technical Support Engineer to provide world-class support to Gigamon customers and partners. This role requires a friendly, polished communicator, committed to solving complex problems and delivering high-level customer satisfaction. You will get the opportunity to work with Engineering, Sales, and Customer Success to resolve Gigamon...
-
Technical Support Representative
hace 2 semanas
Tláhuac, Ciudad de México SpotOn: Corporate A tiempo completoAt SpotOn, we're helping restaurants and small businesses compete and win with flexible payment and software technology—backed by real people who really care. From seamless point-of-sale systems to integrated restaurant management solutions, every SpotOn tool is designed to help local businesses increase profits and create better experiences for their...
-
Ip Routing Technical Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México Nokia A tiempo completoIP Routing Technical Support EngineerCome create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive...
-
Ip Routing Technical Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México NOKIA A tiempo completoIP Routing Technical Support EngineerCome create the technology that helps the world act togetherNokia is committed to innovation and technology leadership across mobile, fixed and cloud networks. Your career here will have a positive impact on people's lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive...
-
Support Engineer
hace 2 semanas
Tláhuac, Ciudad de México Nissan A tiempo completoGeneral Description:The Support Engineer is tasked with supporting day-to-day operations of the automation CoE for Nissan Americas. The role will primarily support automations to ensure stability of deployed projects.Key Responsibilities:Technical Support. Monitors incoming support tickets raised from business users or raised as a result from automation...
-
Technical Customer Support
hace 2 semanas
Tláhuac, Ciudad de México Megaport A tiempo completoAbout MegaportMegaport has transformed the way IT gets connected. We're global leaders in Network as a Service (NaaS), changing the way businesses reach the cloud. We're also a leading partner to Amazon, Microsoft, Google, IBM, Oracle, NYSE, and many other leading technology companies. Megaport is a publicly traded company on the Australian Stock Exchange....
-
Technical Consulting Engineer
hace 2 semanas
Tláhuac, Ciudad de México Cisco Systems A tiempo completoWhat You'll DoAs a Customer Experience Technical Consulting Engineer, you will work on innovative technology with a keen focus on enabling Cisco's global customers to achieve successful business outcomes. You will collaborate with and learn from industry-leading engineers. At Cisco, we value your ideas and perspective. We encourage you to innovate and push...
-
Bilingual Technical Support Representative
hace 2 semanas
Tláhuac, Ciudad de México RH Pro Experts A tiempo completoAn American multinational information technology company that develops personal computers, printers and related supplies, as well as 3D printing services, is looking for:Bilingual Technical Support RepresentativeEnglish 100% conversationalRequired academic level: Systems engineering, mechatronics, electronics.Skilled at offering clients easy-to-understand...
-
Global Technical Support Engineer-nms
hace 2 semanas
Tláhuac, Ciudad de México Ciena A tiempo completoVacante para la empresa Ciena en Cuauhtémoc, Ciudad de México:Ciena is committed to our people-first philosophy. Our teams enjoy a culture focused on prioritizing a personalized and flexible work environment that empowers an individual's passions, growth, well-being, and belonging. We're a technology company that leads with our humanity—driving our...
-
D365 F&o Technical Consultant
hace 2 semanas
Tláhuac, Ciudad de México Axented A tiempo completoAs a Product Support Engineer you will represent Microsoft and communicate with corporate customers via telephone, written correspondence, or electronic service regarding technical/Product/Business complex problems in Microsoft Dynamics products and manage relationships with those customers.Responsibilities: Ability to take Technical/Functional leadership in...
-
Field Technical Support Associate
hace 2 semanas
Tláhuac, Ciudad de México Hewlett Packard A tiempo completoJob Summary This role is responsible for delivering tailored postsales software services to local accounts, responds to a range of queries, and utilizes proactive monitoring for issue prevention. The role maintains high customer satisfaction by addressing requirements and resolving issues promptly. The role troubleshoots IT infrastructure problems, adheres...