Sales Support Representative
hace 1 semana
Think marketing software, website development, e-commerce, reservations, online ordering, digital loyalty, review management, and both retail and restaurant point-of-sale (POS) solutions.
Recently, SpotOn has:
- Raised $300M in Series F funding (valuing SpotOn at $3.6 Billion)
- Earned awards for Great Places to Work and Built In's Best Places to Work
- Earned award for Inc's Fastest Growing Company in 202
- Rated the toprated pointofsale (POS) for Restaurants, Bars, Retail, and Small Business by Capterra users
- Helped local businesses succeed with technology and support to battle through the labor shortage while also helping their employees earn more.
That's where you come in.
We are looking for
Sales Support Representative to join our team.
Your responsibility:
- Provide high quality customer service to customers, either over the phone as well as through various written channels, showing empathy and managing solutions to customer issues.
- Processing paperwork for change of business ownership.
- Contribute to the evolution of processes and systems to improve the customer experience.
- Provide solutions to basic technical difficulties.
- Understand and execute escalation processes.
- Demonstrate a friendly and confident demeanor when communicating with customers and coworkers.
- Perform all those functions inherent to your area of expertise.
Qualifications:
- Effective communication: Ability to gather information in a fluent, comprehensive and clear language, either orally or in writing.
- Commitment: Willingness to fulfill the tasks, complying with the quality and deadlines established.
- Effectiveness: In order to manage and achieve results of multiple projects, in an adequate and timely manner.
- Crisis management: Ability to handle situations of pressure or difficulty, without sacrificing the quality of service.
- Adaptability to change: In order to adopt and adapt to organizational changes and initiatives, accepting and using constructive criticism.
- Accuracy and meticulousness: In order to provide optimal attention to detail to ensure an orderly and flawless execution.
- Ability to learn: Willingness to acquire new knowledge, in order to provide different solutions to the development of activities.
- Process control: In order to manage work processes from start to finish, always ensuring a timely and proactive followup.
- Knowledge in metrics and KPI's management.
Our Offer:
- Base salary of $18,250.00 pesos per month + no cap commission
- Food vouchers $1,500.00 per month
- Law benefits and superior law benefits.
- 20 days Christmas bonus.
- 30% vacation bonus.
- Paid training.
- Gym discounts.
- SGMM
- Schedule Monday to Friday 7.30 am to 4.30 pm
- After a month the role will evolve into 3 days in office 2 at home.
SpotOn is an e-verify company.
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