Media Sales Support Representative

hace 3 semanas

Ciudad de México, Ciudad de México Thomson Reuters A tiempo completo

Media Sales Support Representative

Are you passionate about joining a world-class company that excels in both content and technology? If so, we have a great opportunity for you.

Join our team Reuters is looking for a skilled Media Sales Support Representative to join our Sales Support team in Mexico. Reuters Agency is a rapidly growing business within the world's largest news organization. Our goal is to be the go-to source for global intelligence that drives informed decisions. We deliver impactful news that influences individuals, businesses, and markets worldwide, catering to millions of globally-minded individuals and professionals seeking valuable insights.

About the Role:
As a Media Sales Support Representative, you will:

  • Act as the main point of contact for sales and account management teams, providing insights on content/product offerings, business policies, order processing, credits, and procedures, and offering solutions to all issues.
  • Assist in facilitating trials for potential clients.
  • Handle regulatory documentation for governmental clients.
  • Support administrative tasks related to order fulfillment such as new sales, cancellations, and renewals.
  • Input billing information into relevant systems to aid the quote to billing processes.
  • Address and follow up on billing and invoicing concerns from clients.
  • Maintain client data in relevant systems ensuring accuracy.
  • Ensure pipeline accuracy and assist in monthly forecast processes.
  • Collaborate with the Commercial Policy team to ensure contract compliance.
  • Implement and support procedural changes to enhance efficiency and provide top-notch services to customers throughout order-to-cash processes.
  • Provide customer training and support as needed, including sharing best practices related to new products and sales processes.
  • Offer logistical support for regional sales meetings and other events as required.

About You:
This role is a good fit for you if you have:

  • A Bachelor's degree.
  • Fluency in English and Spanish, with business-level language skills, and proficiency in Portuguese as a bonus.
  • Experience with Salesforce and SAP, considered advantageous.
  • Strong organizational skills, attention to detail, and a high level of accuracy.
  • Excellent problem-solving and analytical abilities with a creative approach to resolving client issues.
  • At least 3 years of experience in business operations, sales support, order management, or customer service.
  • Effective communication skills (written, oral, presentation).
  • A customer-focused mindset.
  • Comfort working in a fast-paced, dynamic environment and ability to manage multiple priorities.
  • Capability to troubleshoot and make informed decisions aligned with business objectives.
  • Ability to work both independently and collaboratively in a team setting.

To apply, please submit your updated resume in English.

Location: CDMX

What's in it For You?

  • Hybrid Work Model: Enjoy a flexible hybrid working environment for office-based roles that promotes digital and physical connectivity.
  • Culture: Recognized globally for equality, diversity, inclusion, flexibility, work-life balance, and more.
  • Wellbeing: Access to comprehensive benefit plans, mental health resources, and employee incentive programs.
  • Learning & Development: Opportunities for growth and development through platforms like LinkedIn Learning.
  • Social Impact: Engagement in employee-driven initiatives for local and global impact.
  • Purpose Driven Work: A chance to be part of an organization dedicated to promoting justice, truth, and transparency worldwide.

Excited about the opportunity to be part of a team that is reshaping the future for knowledge professionals? Thomson Reuters has been at the forefront of innovation for nearly 160 years. Join us in driving industries forward and making a positive impact on society.

Accessibility:

Thomson Reuters values diversity of culture and thought to achieve its objectives. We are an Equal Employment Opportunity/Affirmative Action Employer committed to a drug-free workplace, offering reasonable accommodations for individuals with disabilities and religious beliefs.

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