Engagement Manager
hace 1 semana
RRHH:
Escarleth De Anda
Puesto:
Engagement Manager
Nível de experiência:
Senior
Nível de educación:
Educación Superior
Ubicación:
México
Indutria - Sector: MALS
Conocimientos y experiência necesaria:
- Gestionar la relación con los clientes actuando como su principal punto de contacto con la empresa y asegurando que sus necesidades y expectativas se comprendan y se satisfagan Asegurarse de que los servicios y productos ofrecidos por la empresa se adapten a las necesidades del cliente y que se entreguen dentro de los plazos y presupuestos establecidos Coordinar y colaborar con los diferentes equipos de la empresa para garantizar la satisfacción n del cliente asegurando la coordinación y la coherencia de las diferentes reas involucradas en el proyecto Identificar y gestionar los riesgos asociados a la relación con el cliente definiendo planes de contingencia y comunicación n efectiva para minimizar el impacto en la satisfacción del cliente.
Habilidades:
- Realizar un seguimiento y control del proceso de relación n con el cliente analizando y evaluando su evolución y desempeño o y definiendo acciones de mejora para asegurar la satisfacción del cliente
- Definir y gestionar la documentación n y los registros necesarios para la relación con el cliente asegurando la trazabilidad y la transparencia del proceso Gestionar la relación con los clientes actuando como su principal punto de contacto con la empresa y asegurando que sus necesidades y expectativas se comprendan y se satisfagan Asegurarse de que los servicios y productos ofrecidos por la empresa se adapten a las necesidades del cliente y que se entreguen dentro de los plazos y presupuestos establecidos Coordinar y colaborar con los diferentes equipos de la empresa para garantizar la satisfacción del cliente asegurando la coordinación y la coherencia de las diferentes reas involucradas en el proyecto Ingles Intermedio Fluent Deseable Certified Project Manager PMP Certified Scrum Product Owner Certified Customer Experience Professional.
Tecnologías:
Scrum
Habilidades:
Trabajo bajo presión, calidad en el trabajo y orientado a resultados
Tu carrera en Capgemini
- Al trabajar en un ambiente de equipo, nuestros consultores se enfocan en el análisis, diseño y desarrollo de soluciones basadas en tecnología para los clientes de Capgemini.
- Trabajarás en conjunto con especialistas funcionales, técnicos y del negocio para ayudar a desarrollar la implementación e integración de soluciones y sistemas innovadores incluyendo metodologías, técnicas y herramientas.
- Contribuirás de una manera responsable y oportuna con la satisfacción del cliente proporcionando servicios y productos que generan valor agregado.
- Capgemini ofrece una compensación competitiva y beneficios superiores a los de Ley.
- Nuestras oficinas centrales están en París, Francia y tenemos presencia en más de 50 países. Somos más de 340 mil profesionales en México, ubicados en Ciudad de México, Aguascalientes y Monterrey.
- Capgemini ha desarrollado metodologías propias a nível global: Colaborative Business Experience y Rightshore.
Te encantará trabajar en Capgemini porque:
- Ofrecemos una experiência única de reclutamiento y onboarding, y te ayudamos a construir las bases de tu carrera y habilidades profesionales.
- Proveemos un ambiente de trabajo colaborativo basado en nuestros 7 valores: Honestidad, Audacia, Confianza, Libertad, Espíritu de Equipo, Modestia y Diversión.
- Promovemos un ambiente que te permite planear y desarrollar tu carrera.
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