Administration Manager

hace 2 semanas

Guadalajara, Jalisco, México AstraZeneca A tiempo completo

About the AstraZeneca


AstraZeneca is a global, innovation-driven biopharmaceutical business that focuses on the discovery, development, and commercialization of prescription medicines for some of the world's most serious diseases.

But we're more than one of the world's leading pharmaceutical companies.

At AstraZeneca, we're proud to have a unique workplace culture that inspires innovation and collaboration.

Here, employees are empowered to express diverse perspectives - and are made to feel valued, energized and rewarded for their ideas and creativity.


About Administration Manager role:

At AstraZeneca we turn ideas into life changing medicines. Working here means being entrepreneurial, thinking big and working together to make the impossible a reality.

We're inspired by the things that seem impossible. Here, we see the impact of our collective ideas and expertise, and the power of science to deliver them.


The Manager, Engagement Services is part of the Contract-to-Pay (C2P) team that is responsible for ensuring efficient, effective and compliant management of the systems and processes related to Purchase-to-Pay (P2P), External Expert (EE) and HCP contract to pay requests.

Contract-to-Pay is part of the overall Global Assurance and Reporting Services within the Global Business Shared Services organization.


Working in a complex, matrixed high activity environment, the STL contributes to the team's overall remit by managing a team of Engagement Specialists/Analysts who are responsible for ensuring accurate and compliant processing of requests in accordance with policies, procedures, regulations and transparency/disclosure reporting requirements.

The STL ensures that each specialist/analyst is trained on the system and processes by planning training, identifying upskill opportunities and problem solving to ensure that they are supported in day to day operations and development.


The Manager oversees a team of direct reports to implement contracting and/or procurement support services within the assigned region of markets and/or business units.

The incumbent will report to the relevant Regional Manager, Engagement Services.

The Manager will help to establish the service delivery team within his/her assigned region, ensure and support harmonized processes by working closely with fellow STLs and will be responsible for recruiting, onboarding, training and providing direct line management support for team members.

The STL will also work closely with the respective Regional Managers, Director, Business Partners, Payment team, Activity Owners and as required partner representatives (e.g. Champion) to report on performance of the site service team to include management of service escalations, service accolades and special project participation.

Major Responsibilities:

  • Provide direct managerial oversight to a team of Specialists/Analysts
  • Coordinate triaging of requests to appropriate reviewer and business area
  • Provide guidance to ensure appropriate approvals are obtained and retained
  • High comfort negotiating timelines with confidence on behalf of the Specialists/Analysts, if needed/required
  • Perform preliminary reviews to ensure AZ does not contract with any individual or entity that is debarred, excluded or restricted for any reason to do business with AZ
  • Ensure timely receipt of executed agreements prior to the program start date, escalate as required
  • Coordinate provider requests for changes to agreements
  • Responsible for capturing the data elements to ensure adherence to physician payment reporting requirements for Open Payments, EFPIA and other state and country requirements
  • Serve as an additional line of control in performing quality reviews to ensure effective and efficient management of assigned requests and delivery within agreed to Service Level Agreements (SLA); coach and guide Specialists/Analysts in resolving issues as a point of escalation
  • Develop and implement a comprehensive data collection program, including communications and training for third party suppliers, by working closely with team members to establish a complimentary training program for both internal and external customers
  • Establish partnerships with customers and key enabling function departments to ensure high quality services are delivered and to also stay abreast on changes in the internal and external environment that could impact our service support
  • Learn and understand the key requirements for each country/business unit within the assigned scope of the STL. The incumbent should be able to address basic inquiries from Specialists/Analysts, internal and external customers as a first point of contact
  • Build knowledge of AstraZeneca's internal systems that are related to Contract2Pay (for example, HCP Connect/Engage, SAP, Reltio) and be able to address inquiries from Specialists/Analysts
  • Contribute to new projects or assignments as identified to support overall operational efficiencies,

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