Employee Inquiry Specialist
hace 7 días
Job Functions
The following statements describe the general nature and level of work being performed.
They are not to be construed as an exhaustive list of all responsibilities, duties and skills required of personnel so classified.
The statements reflect expectations of the fully trained, proficient incumbent who meets all performance criteria.
Handle inbound calls from the Company's multi-region employees covering a broad range of questions and issues for initial contact - possess first level knowledge of topics and can identify when to escalate.
Review employee/participants and company plan related materials to stay current with company related benefits, HR and other related programs and topics.
Deliver on Case Management Deliverables and other KPIs through appropriate triage of inbound case load.Minimum Job Qualifications
The following statements reflect the minimum skills and abilities required of the qualified applicant.
Job Knowledge and Skill:
- Advanced English speaking and writing required.
- Portuguese is a plus.
- Ability to handle confidential and sensitive information with tact and discretion.
- Ability to identify process improvements and escalate solutions.
- Ability to absorb and interpret complex information.
- Strong customer service orientation.
- Ability to diffuse distraught callers, help identify, articulate, and appropriately escalate issues.
- Display sound judgment, empathy, understanding and patience
- Prior experience in an HR function or a call center or collections environment
- Organized, dependable, flexible, and motivated.
Experience:
1-2 years combined customer service (preferably in a call center environment) and/or HR experience.
Education:
Licenciatura or 4 years of college or equivalent, (Human Resources, Business, or related field preferred)
Computer Skills:
Thorough knowledge of information and web based systems from a functional perspective. Must be proficient in using Microsoft office products such as Excel, Word, and Access.
- Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
- Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
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