Employee Inquiry Specialist

hace 7 días


Ciudad de México, Ciudad de México Nissan A tiempo completo
Job Functions

  • Handle inbound calls from the Company's multistate employees covering a broad range of reasons, questions and issues for initial contact possess first level knowledge and when to escalate.
  • Educate callers on policies, programs, and processes related to questions/issues.
  • Utilize applicable systems tools (e.g. OpenScapes, Enwisen, Knowledge base, PeopleSoft) tools and resources to access specific HRrelated information to provide detailed explanations.
  • Provide guidance to employees on how to access information directly through employee selfservice tools and WINHR website.
  • Explain plan provisions and eligibility to a predefined depth.
  • Possess ability to sufficiently resolve firstlevel contacts to meet Nissan employee's needs.
  • Open appropriate cases as necessary to escalated request requiring indepth analysis or expertise of Tier
  • Assist with reporting, data reviews and other internal and/or crossfunctional projects. Up to 50% project work. Internal and/or crossfunctional project lead.
  • Make suggestions on and assist with deploying process improvement opportunities.
  • Deliver on Case Management Deliverables through appropriate triage of inbound case load.
Minimum Job Qualifications

The following statements reflect the minimum skills and abilities required of the qualified applicant.

Job Knowledge and Skill:

Advanced English speaking and writing required

Ability to handle confidential and sensitive information with tact and discretion.

Strong customer service orientation

Ability to diffuse distraught callers, help identify, articulate, and appropriately escalate issues.

Display sound judgment, empathy, understanding and patience.

Ability to absorb and interpret complex information.

Prior experience working HRIS system or call center - Organized, dependable, flexible, and motivated.

Physical Requirements


The physical requirements described below are representative of those an employee must normally meet to successfully perform the essential functions of this job.

Reasonable accommodations may be made to enable otherwise qualified individuals with disabilities to perform the essential job functions.

Call Center:

Repetitive Tasks - The ability to perform repetitive hand/arm motions up to 70% of the time.
Typing
Wearing of Phone Headset

  • Nissan (NMEX,NEdM, NRFS, NRFM y ANZEN) realiza contrataciones con base al cumplimiento del perfil de puesto en la vacante, sin distinción (ni discriminación por género, identidad y/o expresión de género, orientación sexual, ) raza, color, idioma, religión, opinión política o de cualquier otra índole, origen nacional o social, posición económica, nacimiento o cualquier otra condición.
  • Nissan (NMEX,NEdM, NRFS, NRFM and ANZEN) hires based on the fulfillment of the job profile in the vacancy, without distinction or discrimination based on gender, gender identity and/or expression, sexual orientation, race, color, language, religion, political or any other opinion, national or social origin, economic position, birth or any other condition.
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