Field Service Tech I

hace 2 semanas

Ciudad de México, Ciudad de México Light & Wonder A tiempo completo

Gaming:
Welcome to the world of land-based gaming.

Light & Wonder's gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.

Position Summary

  • Delivering on company goals and objectives
  • Ensure cosmetic appearances of all devices are up to Light & Wonder and our customer standards
  • Ensure every game conforms to all company specifications
  • Perform Preventative maintenance on VLT's (Video Lottery Terminals), ETG's (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards
  • Maintain inside and outside appearance of the games. Ensuring they are kept clean and are attractive to guests
  • Verify and set all game options and parameters in accordance with customer and Light & Wonder specifications
  • Ensure proper operations of the VLT's, and ETG's via diagnostic tests, software settings, and functional testing
  • Where applicable, assemble and prepare accessories for installations per change order
  • Install/Service Light & Wonder equipment in accordance with customer and company specifications
  • Adhere to established workmanship standards, policies, and procedures of field service
  • Maintain a neat and orderly work environment (customer site, office/workshop, etc.)
  • Follow proper safety procedures (vehicle safety, loading games, ladder use, and electricity)
  • Ensures all tools and equipment used by the employee are kept in proper, safe, and working condition
  • Stay current with all Light & Wonder Field Advisories and eLearning
  • Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
  • Complete required maintenance records in a clear and precise manner
  • Complete detailed daily/weekly tech logs
  • Seek out information to become proficient on new technology
  • Navigate Management Terminal (MT) daily to verify VLT status
  • Review customer issues with management, and technical lead as they arise
  • Maintain a pleasant and helpful attitude around customers at all times
  • Perform other duties as required

Qualifications:

Qualifications:

  • Must be at least 21 years of age
  • Must have and maintain a valid driver's license or state identification
  • Ability to obtain and maintain gaming licenses as required
  • Must be able to lift and carry 50 lbs. on a regular basis for short distances
  • Transport heavy equipment using proper moving devices
  • Demonstrate safe and proper use of hand tools and power tools
  • Demonstrate basic knowledge of PC operation, and security risks relating to PC operation
  • Demonstrate basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
  • Ability to read and understand Light & Wonder schematics and service manuals
  • With limited or no supervision be able to prepare conversion projects or installations
  • Ability to maintain good customer relations, both internally and externally
  • Basic knowledge of electricity, electronics, and mechanics of gaming type devices
  • Basic knowledge of current Light & Wonder gaming devices to the assembly level
  • Basic understanding of network communication, and network troubleshooting
  • Ability to perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
  • Ability to work with others to accomplish business objectives
  • Good interpersonal and communication skills (written and oral)
  • Good customer service skills
  • Good problem solving skills
  • Travel requirements may include working at other facilities within our department

Education:
High school diploma or equivalent. College level electronics training helpful.

Required Experience:

One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.


Work Conditions:
The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder
_Corporation and its affiliates are engaged in highly regulated gaming and lottery _
- businesses._

  • As a result, certain _Light & Wonder
_may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or _
- contracts._

  • In order to ensure SG complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, SG requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with SG (to the extent permitted by law), you shall be asked to consent to SG conducting a due diligence/background investigation on you._
  • This job description should not be interpreted as allinclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other jobrelated tasks and resp

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