Field Administrative Support, External Fulfillment

hace 2 semanas


Iztapalapa, Ciudad de México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo
Bachillerato concluido.

  • 1 año o más de experiência trabajando con Excel; entender el uso de tablas dinámicas y la creación de gráficos;
  • Estar dispuesto a vivir en Ciudad de México (o zona Metropolitana), teniendo visitas con los vendedores hasta el 100% de la jornada laboral;
  • Experiência previa en mapeo de procesos, resolución de problemas o rastreo de métricos, definiendo prioridades y trabajando bajo presión.
  • Capacidad de manejar una variedad de sitios simultáneamente a la par de trabajar en diferentes proyectos en paralelo sin perder la atención al detalle.


En Amazon trabajamos para ser la compañía más enfocada en el cliente en el mundo, en donde se pueda encontrar y descubrir cualquier cosa que se quiera comprar en línea.

Lo programas de "External Fulfillment" son iniciativas en las cuales Amazon trabaja con distintos proveedores / vendedores para embarcar producto desde sus almacenes.

El puesto identifica patrones y rupturas en los mismos, examina detalles y prevee implicaciones con la información proporcionada.

Analiza para encontrar causas raíz y propone soluciones a las problemáticas detectadas para mejorar la experiência del cliente en el programa de "External Fulfillment"; es importante la comunicación eficaz con los proveedores, así como direccionar escalaciones cuando sea necesario.

AmazonMexico

Key job responsibilities

  • Monitorear el desempeño de una variedad de sitios que le serán asignados, proponer e implementar mejoras.
  • Analizar data de distintas fuentes, identificar la data relevante y presentarla para tomar acciones.
  • Prever implicaciones basadas en la data y su tendencia.
  • Ser organizado y preciso para notificar y actualizar cualquier situación relevante.
  • Ser el punto de contacto entre clientes internos y externos, teniendo en mente los objetivos y límites en la comunicación de acuerdo a la privacidad de información.
  • Entrenar y dirigir a las distintas operaciones de los vendedores para tomar acción y cumplir con las normas.
  • Encontrar causas raíz de problemáticas en la operación.
  • Crear y dar seguimiento a indicadores operativos, generar propuestas para nuevas metodologías de automatización.
  • Habilidades de comunicación efectiva, organizada y de inteligencia emocional para lidiar con una variedad de proveedores y clientes internos.
Mexico City, DIF, MEX

  • Carrera en ingeniería industrial, logística u otro campo relacionado.
  • Conocimiento de macros de Excel, así como programación de SQL y Python
  • Experiência previa en Retail, Soporte a proveedor, almacenes o industrias similares;
  • Inglés intermedio.


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