Technical Support Representative

hace 1 semana


Ciudad de México, Ciudad de México Snaphunt A tiempo completo

The Offer

  • Opportunity within a company with a solid track record of performance
  • Join a market leader within IT Services
  • A role that offers a breadth of learning opportunities

The Job

Job Responsibilities :

  • Engage in retention efforts to ensure customer satisfaction and loyalty.
  • Resolving billing issues raised to ensure customer satisfaction and loyalty.
  • Utilize cross-selling techniques to promote additional products or services.
  • Provide exceptional customer service to address inquiries, concerns, and complaints effectively.

The Profile

  • B2 and / or C1 level of English proficiency.
  • Minimum 6 months of experience as a bilingual customer service agent to effectively liaise with the stakeholders of the region.
  • inimum completion of high school with a certificate. Truncated degrees require a list of subjects completed, or a high school diploma if completed in the USA (up to grade 12).

The Employer

Our client is a Business Process Services provider. They provide Next-Gen CX and back-office transformation services using Design, Technology, Analytics and our lovely People.


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