Sr. Collections Associate

hace 7 días

Iztapalapa, Ciudad de México Avantor A tiempo completo

The Opportunity:
The Sr.

Collections Associate will work under moderate supervision, obtain revenue by verifying transaction information; compute charges and refunds; prepare and mail invoices; and identify delinquent accounts and insufficient payments.

Collect revenue by reminding delinquent accounts; notify customers of insufficient payments. Pay invoices by verifying transaction information; schedule and prepare disbursements; obtain authorization of payment. Resolves account discrepancies by investigating documentation; and issuing stop payments, payments, or adjustments.

The Sr.

Collections Associate is responsible for collections & finding payment solutions for outstanding accounts receivable dollars from the existing client base and all other aspects of collections, resolving customer billing problems and reducing accounts receivable delinquency.

Will have to expand opportunities to work through different entities and adopt sharing of best practices and understanding of business.

Will have to strike a balance between maintaining trustful relationships with customer segments and global strategic portfolios and ensuring timely payment thereby reducing past due and influencing DSO numbers positively.

If this position is of interest - let's talk

What we're looking for- Education: High school diploma or GED required, bachelor's degree a plus- Experience:

  • Communicate well in English, both written and verbal
  • Positive attitude towards work, team, learning, and taking up initiatives/tasks.
  • Proficiency in Microsoft Office
  • MS Word and MS Excel and/or MS Access
  • Administrative Writing Skills, Organization, Data Entry Skills, General Math Skills, Financial Software, Analyzing Information, Attention to Detail, Thoroughness
  • Reporting Research Results, Verbal & Written Communication, Analytical Abilities, Multi-Tasking, and time-bound performance.
  • Flexibility to work in night shift and interact with North American customers.-
  • Have the ability to slice and dice the information of the customer in different views for identifying and spotting where the problems are at site level, product level, sales rep or entity basis.
  • Ability to independently hold customer meetings and internal calls to escalate various viewpoints from a business perspective.
  • Collaboration Tool: Microsoft Teams experience preferred
  • Preferred Qualifications:
How you will thrive and create an impact

As a major team contributor, this person will partner with carriers to:

  • Collect customer payments in accordance with payment due dates by making proactive customer outbound calls in a professional manner while keeping and improving customer relations.
  • Should initiate frequent dunning and customer inquiries for payments on outstanding Accounts
- receivables invoices based on various strategies adopted based on business priority.
  • Role of mentor and back up for the associates in charge of and bringing them up the learning curve.
  • Making outbound collection calls in a professional manner while keeping and improving customer relations.
  • Based on customer responses, recommend and implement action plans for resolving delinquent
- transactions. Action plans may require the credit analyst to engage VWR associates from other
- departments, e.g., sales reps, pricing, etc. or outside parties, e.g., vendors, freight carriers, etc.
  • Reconciliation of assigned accounts to ensure that payments and credit memos are properly applied.
  • When necessary, escalate collection problems to CFS Management and/or Sales Team to assist in collection/resolution process.
  • Approve and authorize release of orders according to credit line and payment history within established guidelines.
  • Communicate the status of the assigned portfolio and/or specific accounts to CFS Management and/or Sales Team.
  • Work on special projects, e.g., account clean up, as needed.
  • Identify issues attributing to account delinquency and discuss them with management.
  • Review and monitor assigned accounts and all applicable collection reports.
  • Provide timely followup on payment arrangements.
  • Process Payments & Refunds as applicable.
  • Resolve billing and customer credit issues.
  • Update account status records and collections effort.
  • Report on collection activity and accounts receivable status.
  • Mail correspondence to customers to encourage payment of delinquent accounts.

Disclaimer:


The above statements are intended to describe the general nature and level of work being performed by employees assigned to this classification.

They are not intended to be construed as an exhaustive list of all responsibilities, duties and skills required of employees assigned to this position.

Avantor is proud to be an equal opportunity employer.
Why Avantor?

Dare to go further in your career.

Join our global team of 14,000+ associates whose passion for discovery and determination to overcome challenges relentlessly advances life-changing science.

The work we do changes people's lives for the bett

  • Collections Sr Analyst

    hace 7 días

    Iztapalapa, Ciudad de México SGS A tiempo completo

    Company DescriptionWe are SGS - the world's leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. Contact customers to collect receivables...

  • Sales Coordinator

    hace 7 días

    Iztapalapa, Ciudad de México EagleBurgmann A tiempo completo

    Working at Freudenberg: "We will wow your world" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments.EagleBurgmann is a leading...

  • Sr. Collections Associate

    hace 2 meses

    Iztapalapa, México Avantor A tiempo completo

    The Opportunity: The Sr. Collections Associate will work under moderate supervision, obtain revenue by verifying transaction information; compute charges and refunds; prepare and mail invoices; and identify delinquent accounts and insufficient payments. Collect revenue by reminding delinquent accounts; notify customers of insufficient payments. Pay invoices...

  • Sr. Collections Associate

    hace 2 días

    Iztapalapa, México Avantor A tiempo completo

    The Opportunity: The Sr. Collections Associate will work under moderate supervision, obtain revenue by verifying transaction information; compute charges and refunds; prepare and mail invoices; and identify delinquent accounts and insufficient payments. Collect revenue by reminding delinquent accounts; notify customers of insufficient payments. Pay invoices...

  • Collections Sr Analyst

    hace 1 mes

    Iztapalapa, México SGS A tiempo completo

    **Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. - Contact customers to collect...

  • Collections Sr Analyst

    hace 3 semanas

    Iztapalapa, México SGS A tiempo completo

    **Company Description** We are SGS - the world’s leading testing, inspection and certification company. We are recognized as the global benchmark for quality and integrity. Our 93,000 employees operate a network of 2,600 offices and laboratories, working together to enable a better, safer and more interconnected world. - Contact customers to collect...

  • Billing & Collection Associate - English and

    hace 3 semanas

    Iztapalapa, México EcoVadis A tiempo completo

    **Company Description**: - Work smart, have fun and make an impact!_ **Our purpose is to guide all companies toward a sustainable world.** EcoVadis is the leading provider of business sustainability ratings. Our solutions are backed by an international team of experts and powerful technology. We analyze data and build sustainability scorecards that give...

  • Human Resources Analyst, Human Resources

    hace 2 semanas

    Iztapalapa, México Servicios Comerciales Amazon M A tiempo completo

    * High school diploma or bachelor’s degree in progress or completed from an accredited university or college. - 2 years of experience in human resources field. - 1 year of experience with payroll systems and HR information systems. - Experience with Microsoft Office suite (Excel: pivot tables, V-lookups, reporting, etc.) - Availability to work day, swing...

  • Sr. Associate Customer Service and Order Management

    hace 1 semana

    Iztapalapa, México Celanese International Corporation A tiempo completo

    Overview: **Responsibilities**: The Customer Experience Associate will support the Americas Customer Service team for Acetate Tow and Nutrinova business lines. This role will provide support to a team of Customer Service Representatives, Specialists, Team Leads, and various cross - function internal stakeholders to ensure efficient and accurate order...

  • Study Start Up Associate I

    hace 2 semanas

    Iztapalapa, México ICON plc A tiempo completo

    At ICON, it’s our people that set us apart. Our diverse teams enable us to become a better partner to our customers and help us to fulfil our mission to advance and improve patients’ lives. Our ‘Own It’ culture is driven by four key values that bring us together as individuals and set us apart as an organisation: Accountability & Delivery,...

  • Sr. Brand Specialist, Video Games

    hace 4 semanas

    Iztapalapa, México Servicios Comerciales Amazon Mexico S. de R.L. de C.V. A tiempo completo

    5+ years of account management, project or program management or buying experience - 2+ years of doing one of several roles: quantitative/financial analysis, retail buying, retail planning & allocation, product/project management, pricing, marketing or e-commerce experience - Experience driving internal cross-team collaboration - Bachelor's degree or...

  • Sales Coordinator

    hace 4 semanas

    Iztapalapa, México EagleBurgmann A tiempo completo

    **Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. EagleBurgmann is a...

  • Sales Coordinator

    hace 20 horas

    Iztapalapa, México EagleBurgmann A tiempo completo

    **Working at Freudenberg**: "We will wow your world!" This is our promise. As a global technology group, we not only make the world cleaner, healthier and more comfortable, but also offer our 51,000 employees a networked and diverse environment where everyone can thrive individually. Be surprised and experience your own wow moments. EagleBurgmann is a...