POS Support Center Tier 2 Specialist

hace 2 semanas


Monterrey, Nuevo León, México Vontier A tiempo completo

JOB DESCRIPTION

  • Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.
  • Open, manage and dispatch Authorized Service Contractors.
  • Manage, monitor and resolve tasks and alarms on a daily basis.
  • Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
  • Maintain Department guidelines regarding average handle time and productivity
  • Maintain Department guidelines regarding call quality and call audit process
  • Continuously increase product knowledge through on-the-job training and self-study
  • 2-year technical degree (preferred) or equivalent skill set
  • Proficient in operating a PC and related business software
  • Call Center experience (preferred)
  • Good customer service skills
  • Proficient in Microsoft Office programs
  • Networking knowledge / experience (preferred)
  • Provide Operational and Technical Assistance to end-users on dispensers and Passport POS and other Gilbarco related products and services.
  • Open, manage and dispatch Authorized Service Contractors.
  • Manage, monitor and resolve tasks and alarms on a daily basis Examples include : Spot activationsBundle activationsPassword resetsRemote Key LoadsDeployment questionsSR status questionsESR status questionsFollow up alarmsSpecial project requestsCookie requests
  • Manage and resolve emails from Major Oil Companies (MOC) and independent customers.
  • Maintain Department guidelines in regards to average handle time and productivity
  • Maintain Department guidelines in regards to call quality and call audit process
  • Continuously increase product knowledge through on the job training and self stud

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  • Monterrey, Nuevo León, México Vontier A tiempo completo

    JOB DESCRIPTION Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms on a daily basis. Manage and resolve emails from Major Oil Companies (MOC) and...


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