POS Support Center Tier 2 Specialist
hace 3 semanas
JOB DESCRIPTION Provide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms on a daily basis. Manage and resolve emails from Major Oil Companies (MOC) and independent customers. Maintain Department guidelines regarding average handle time and productivity Maintain Department guidelines regarding call quality and call audit process Continuously increase product knowledge through on-the-job training and self-study 2-year technical degree (preferred) or equivalent skill set Proficient in operating a PC and related business software Call Center experience (preferred) Good customer service skills Proficient in Microsoft Office programs Networking knowledge / experience (preferred) Provide Operational and Technical Assistance to end-users on dispensers and Passport POS and other Gilbarco related products and services. Open, manage and dispatch Authorized Service Contractors. Manage, monitor and resolve tasks and alarms on a daily basis Examples include: Spot activationsBundle activationsPassword resetsRemote Key LoadsDeployment questionsSR status questionsESR status questionsFollow up alarmsSpecial project requestsCookie requests Manage and resolve emails from Major Oil Companies (MOC) and independent customers. Maintain Department guidelines in regards to average handle time and productivity Maintain Department guidelines in regards to call quality and call audit process Continuously increase product knowledge through on the job training and self stud
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POS Support Center Tier 2 Specialist
hace 2 semanas
Monterrey, Nuevo León, México Vontier A tiempo completoJOB DESCRIPTIONProvide Operational and Technical Assistance to end-users on dispensers and Passport Point of Sale and other Gilbarco related products and services.Open, manage and dispatch Authorized Service Contractors.Manage, monitor and resolve tasks and alarms on a daily basis.Manage and resolve emails from Major Oil Companies (MOC) and independent...
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Specialist, IT Client Support
hace 2 semanas
Monterrey, Nuevo León, México Polaris Inc. A tiempo completoAt Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE. JOB SUMMARY:IT Client...
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IT Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Ware Malcomb A tiempo completoWare Malcomb has an exciting opportunity for an IT Support Specialist in our Monterrey officeThe IT Support Specialist is responsible for supporting our end users in the Mexico offices, and other locations as assigned by IT leadership. This help desk role has the primary responsibility of troubleshooting and/or triaging tickets from team members in the...
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IT Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México TCA Software Solutions A tiempo completoDescripción:Acompaña a TCA Software Solutions continuar creciendo como compañía en el puesto de especialista de servicios de soporte a sistemas para hoteles, hospitales y comercio.Para poder aplicar requerimos lo siguiente:DescripciónLos especialistas de soporte son responsables de apoyar y resolver dudas o incidencias que pueda tener el cliente con el...
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Sr Support Engineer 2
hace 3 semanas
Monterrey, Nuevo León, México Blue Yonder A tiempo completoBlue Yonder Title: Sr Support Engineer 2 (Cloud Applications/ Transportation Manager/SaaS)Overview: Leading AIdriven Global Supply Chain Solutions Software Product Company and one of Glassdoor's "Best Places to Work" Blue Yonder's Sr Support Engineer will be responsible to work with global functional & technical teams under various customer engagements to...
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Technical Support Agent
hace 2 semanas
Monterrey, Nuevo León, México HQ_Call Center A tiempo completoDescripción empresa:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.Misión del cargo:Campaña Tech Support para industria de restaurantesFunciones del cargo:Basic troubleshootingCustomer service for restaurant ́s owners and managersRequisitos:Ingles AvanzadoCustomer ServiceExperiência en Call...
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Tier 1 Key Account Manager
hace 2 semanas
Monterrey, Nuevo León, México Atlas Copco Mexicana SA de CV A tiempo completoTier 1 Key Account Manager: Functional area: Business Development Country: Mexico City: Saltillo/Monterrey o Bajio Company name: Atlas Copco Mexicana SA de CV Date of posting: Nov 15, 2023Our solutions are a key part of most industries electronics, medical research, renewable energy, food production, infrastructure and many more. Working with us means...
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Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México FreshBooks A tiempo completoAbout FreshBooks:FreshBooks is a leading cloud-based SaaS accounting software designed with one goal: to help small business owners grow. We reached unicorn status after raising our valuation to more than $1 billion and continue to scale our business to serve business owners, their clients, and accountants in more than 160 countries worldwide.FreshBookers...
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Sr. Project Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Jda Software A tiempo completoSr. Project Support Specialist page is loaded Sr.Project Support Specialist Apply locations Monterrey time type Full time posted on Posted 7 Days Ago job requisition id Blue Yonder Title: Sr. Project Support SpecialistOverview: Blue Yonder, Inc. is seeking a highly motivated individual to support Customer Success and Project Accounting with the timely and...
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Seasonal Support Specialist
hace 3 semanas
Monterrey, Nuevo León, México Sunroom A tiempo completoSunroom Rentals is a property-tech startup, headquartered in central Austin. At Sunroom, we are responsible for leasing thousands of homes and apartments. We've created a platform that enables renters to self-tour properties and apply inside our app.We believe that renting a home should be as easy as booking a hotel. We're on a mission to reinvent leasing...
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IT Service Desk Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México Polaris A tiempo completoJob Summary The IT Service Desk Support Specialist supports Polaris's worldwide IT operations, providing first-line support to Polaris users with exceptional and professional customer service. This position is 100% technical support for employees and system-generated Service Desk submissions, including documenting procedures and managing incidents to...
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Sr. Project Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México JDA Software A tiempo completoSr. Project Support Specialist page is loaded Sr. Project Support Specialist Apply locations Monterrey time type Full time posted on Posted 7 Days Ago job requisition id Blue Yonder Title: Sr. Project Support Specialist Overview: Blue Yonder, Inc. is seeking a highly motivated individual to support Customer Success and Project Accounting with the timely...
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Claims Specialist Ii
hace 3 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoThis Claims Specialist II, in our Monterrey center of excellence, supports our over, short, and damage (OS&D) team for the transportation management division. The team is responsible for resolving OS&D issues for our customers.What you'll doPerform time sensitive, front line, customer and carrier facing work by processing OS&D issueProvide carriers and...
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Bilingual Technical Support Representative
hace 2 semanas
Monterrey, Nuevo León, México Acuity Technologies A tiempo completoBilingual Technical Support Representative (Spanish/English) Monterrey MXN 200, ,000 Reports To:Senior Network EngineerDepartment:OperationsLocation:Remote, Monterrey, MXEstimated Hours: 40 to48 hours per weekABOUT ACUITY Headquartered in Tampa FL for over 20 years, Acuity Technologies provides technical and telecom support for communications services to...
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Support Specialist
hace 2 semanas
Monterrey, Nuevo León, México TCA Software Solutions A tiempo completoAcompaña a TCA Software Solutions a continuar creciendo como compañía en el puesto de especialista de servicios de soporte para sistemas de los mercados de hotelería, salud y comercio.Para poder aplicar requerimos lo siguiente:Descripción:Los especialistas de soporte son responsables de apoyar y resolver dudas o incidencias que pueda tener el cliente...
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Customer Support Specialist I
hace 3 semanas
Monterrey, Nuevo León, México Uber Freight A tiempo completoABOUT THE ROLECustomer Support Specialist I is a key contributor to our Transportation Management division. The primary responsibility is to ensure that customer shipments are delivered on time, provide daily interaction and develop relationships with customers and carriers.WHAT THE CANDIDATE WILL DO Use TMS to process shipment entries and actively lead...
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Customer Care Representative
hace 3 semanas
Monterrey, Nuevo León, México Afni, Inc. A tiempo completoThe Customer Service Representative is responsible for identifying, researching, analyzing, and responding to telephone inquiries regarding client's billing questions, upgrades, basic tier 1 tech support, promotions, activation of devices,disconnects and retention, just to name a few.The position requires empathy and the ability to handle stressful and...
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Tech Support Agent for Restaurants
hace 3 semanas
Monterrey, Nuevo León, México HQ_Call Center A tiempo completoDescripción empresa:Somos una empresa 100% mexicana con más de 25 años de experiência en conectar el talento con las empresas.Misión del cargo:Technical Support for restaurant's managers regarding to Toast software.Funciones del cargo:Tech Support regarding to restaurants point of sale and management software.Campaña que da soporte técnico a...
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IT Infrastructure Support Specialist
hace 1 mes
Monterrey, Nuevo León, México Polaris A tiempo completoAt Polaris Inc., we have fun doing what we love by driving change and innovation. We empower employees to take on challenging assignments and roles with an elevated level of responsibility in our agile working environment. Our people make us who we are, and we create incredible products and experiences that empower us to THINK OUTSIDE.JOB SUMMARY:IT Client...
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Administrative Specialist
hace 2 semanas
Monterrey, Nuevo León, México Carrier Corp A tiempo completoAdministrative Specialist page is loaded Administrative Specialist Apply locations Monterrey Technology Hub time type Full time posted on Posted 5 Days Ago job requisition id Country:MexicoLocation:Monterrey Technology HubRole: Administrative Specialist Location: Monterrey Technology HUB - Monterrey, Nuevo León, MX.Full/ Part-time: Full timeBuild a career...