Website Implementation Team Lead
hace 2 semanas
About the Company: At SpotOn, we're dedicated to supporting restaurants and small businesses by offering flexible payment and software technology, with the added benefit of real people who truly care. Our range of tools, from seamless point-of-sale systems to integrated restaurant management solutions, are all crafted to help local businesses boost profits and enhance customer and employee experiences.
Company Achievements:
- Recognized as one of Fast Company's Most Innovative Companies of 2024
- Awarded Great Places to Work and Built In's Best Workplaces for three consecutive years
- Selected as the Best Overall Restaurant POS by NerdWallet
- Rated as the top point-of-sale (POS) for restaurants, bars, retail, and small businesses by Capterra users
We believe in working hard and fast to drive growth and create a positive impact together.
SpotOn is a forward-thinking payments and software company that is revolutionizing the merchant services industry. By combining payment processing with customer engagement and business management solutions, we empower small and medium-sized businesses with the tools and data needed to thrive.
How you'll contribute:
- Develop strategies to meet area objectives
- Offer training and coaching to team members
- Clearly communicate instructions and relevant information to the team
- Provide feedback to team members based on performance
- Monitor team members' progress and ensure they utilize their training effectively
- Manage daily operations and generate progress reports
- Analyze and implement new policies
- Ensure quality and compliance of website processes
- Identify and address departmental process improvements
- Process new website requests and manage client queries
What you'll need:
- Demonstrated experience in customer service
- Proven track record as a team leader
- Familiarity with web-related aspects such as domains, hosting, and security certificates
- Experience with Customer Relationship Management (CRM) platforms
- Proficiency in Google Workspace and design tools like Adobe Illustrator and Photoshop
- Knowledge of web platforms such as Wordpress, Elementor, and Wix
- Understanding of CRM tools like Salesforce and Hubspot
- Fluency in Spanish and English
Note: SpotOn is committed to promoting diversity and considers all applicants without regard to various factors such as race, gender, sexual orientation, religion, or disability. We foster an inclusive work environment where everyone is valued.
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