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Implementation Specialist
hace 3 meses
- Please submit your resume in English**
- Lead multiple customer implementation projects with a process and outcome-oriented approach, in order to deliver high quality standards and exceed customer expectations.
- Discover customer needs and execute technical and business objectives of each implementation project, driving time to value and product adoption.
- Identify project risks and work with internal stakeholders to mitigate and ensure successful implementation outcomes.
- Design and conduct customized training sessions for customers, both online and in-person.
- Maintain an in-depth understanding of Hootsuite's products, apps, services as well as knowledge of external partner products and services.
- Collaborate cross-functionally within the Implementation team as well as more broadly with Customer Success and Sales in order to optimize implementation outcomes.
- Some practical experience in a customer-facing or client management role using and implementing SaaS platforms, or equivalent combination of relevant experience
- Experience in project management is a plus
- Demonstrated ability to manage multiple customer projects and deliver based on project scope and customer needs.
- Technical skills and ability to troubleshoot technical problems with respect to provision work
- Customer Focus: Demonstrates a desire to proactively help and serve internal/external customers to meet their program needs.
- Commitment to Results: Consistently achieves results, demonstrating high performance, and challenging self and others to deliver results.
- Collaboration and Teamwork: Works with others to deliver results, meaningfully contributing to the team and prioritizing group needs over individual needs.
- Perseverance: Pursues everything with energy, drive, and a need to finish—doesn't give up.
- Open Communication: Clearly conveys thoughts, both written and verbally, listening attentively and asking questions for clarification and understanding.
- Tenacious. You are determined to succeed, and you are motivated by the success of customers, colleagues and the community.
- Curious. You are always learning and seeking ways to make things better.
- Conscientious. You keep your promises, taking your commitments to others seriously, and you have strong integrity.
- Humble. You lead with humility and empathy, respecting and learning from the perspectives of others.
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Neighbours & Allies: Give back to our communities and be an ally. #SocialForGood #Allies
Accommodations will be provided as requested by candidates taking part in all aspects of the selection process.
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