Account Support

hace 1 semana


Hermosillo, Sonora, México LMPM A tiempo completo

About Inhabit

About Streamline
We are the industry leader in vacation rental software.

Our clients use our cutting-edge technology and modern solutions to manage their entire property management operations: online bookings, maintenance, housekeeping accounting, etc.


If you're interested in joining a team working to build a unique world-class software with a relentless focus on the customer, you've come to the right place.


Job Description Summary


As an Account Support Specialist, you will drive the customer's relationship that the sales & onboarding teams have already established.

The customer will rely on your expertise to ensure a successful experience with the Streamline Vacation Rental Software. You will be the lifeline to clients by providing support, analysis, troubleshooting, training, documentation, and anything they need.


We are looking for a highly motivated, polished, well-organized self-starter with an engaging personality who thrives in a fast-paced environment and can learn and adapt quickly.


What You'll Do (Functions & Responsibilities)

  • Respond to tickets and phone calls on time, understand the client's needs while driving engagement, and build rapport.
  • Provide technical expertise and ongoing training to our software users.
  • Troubleshoot, investigate, and resolve software issues and concerns that assigned customers report.
  • QA testing for possible bugs.
  • Collaborate with sales, IT development, and upper management to become familiar with new customers, product enhancements, and procedures.
  • Handle daytoday operations and followups for a specific group of assigned clients.
  • Review and analyze data regularly to ensure all services are set up and utilized correctly.
  • Engage in support and development projects with peers from multiple teams
  • Proven ability to multitask, work under pressure and build ongoing relationships with customers.

Qualifications:

What We're Looking For (Minimum qualifications)

  • 2 + years of experience as an account manager, and/or 2 + years of experience in the property management industry and/or 2 + years of experience in software and/or IT industry.
  • Experience in the Property Management Industry helpful
  • Customer service experience
  • Excellent time management and organizational skills
  • Quick learner, detail oriented, and collaborative friendly team player
  • Professionalism and clarity in your verbal and written communication with the ability to teach customers and teammates with enthusiasm
  • Availability to work a schedule that includes weekends
  • Availability to work in/on Arizona time zone (PST/MST)

Education Requirements

  • Bachelor's degree or comparable experience

Type

  • Contractor

Location

  • Hermosillo, MX


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