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IT Specialist
hace 5 meses
Resumen del puesto:
El puesto de Especialista en Soporte OT de TI 1 proporcionará soporte técnico de nível 1 en sitio a los empleados de la planta de fabricación.
Requisitos:
Diplomatura en Informática, Sistemas de Información o experiência equivalente.
Preferido 3-5 años de experiência relacionada con TI en un entorno de fabricación.
Experiência con sistemas operativos Windows, Microsoft Office Suite, Microsoft Teams / SharePoint, redes WIFI.
Experiência con SAP ERP, aplicaciones de taller, impresoras de etiquetas, pistolas de escaneo y equipos de taller de fabricación (láser, punzón, prensa).
Experiência, aunque no obligatoria, con ServiceNow, Microsoft In-Tune.Funciones esenciales
Proporcionar asistencia técnica a los usuarios finales en persona, por teléfono o mediante acceso remoto.
Proporcionar resoluciones oportunas directamente o a través del proceso de escalado definido.
Prestar asistencia a problemas técnicos generales de hardware y software y derivarlos a un nível superior cuando sea necesario.
Impartir formación a los usuarios finales sobre hardware y software.
Instalar, configurar y mantener hardware y software.
Adquisición, suministro y gestión de suministros informáticos.
Participar y contribuir a una comunidad en línea de personal de apoyo in situ para compartir las mejores prácticas, las lecciones aprendidas y las ideas para la mejora continua.
Prestar asistencia en la configuración e incorporación de nuevos empleados.Gestionar las opciones de seguridad de Windows y las vulnerabilidades locales.
Participar y contribuir a las auditorías de TI, OEA y CTPAT.
Trabajar con proveedores externos.
Proporcionar asistencia técnica para los dispositivos y sensores del Internet de las cosas (IoT) utilizados en el proceso de fabricación, garantizando que estén correctamente configurados, conectados y mantenidos.
Colaborar con equipos interfuncionales para identificar áreas de mejora en los procesos de Industria 4.0 y contribuir a su implementación.
Colaborar con los equipos de TI para integrar las tecnologías de la Industria 4.0 con sistemas ERP como SAP, garantizando un flujo de datos sin fisuras entre las operaciones de producción y de negocio.
Colaborar con los ingenieros de automatización para mantener y solucionar problemas de los sistemas automatizados, incluida la robótica, los PLC (controladores lógicos programables) y los sistemas SCADA (control de supervisión y adquisición de datos).
Garantizar que los sistemas de la Industria 4.0 cumplen las normas y prácticas de ciberseguridad, y participar activamente en la protección de datos y procesos frente a las ciberamenazas.
Manténgase al día de las normas del sector relacionadas con la Industria 4.0 y asegúrese de que la infraestructura informática de la empresa cumple dichas normas.
